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Boutique Operations Lead

2 months ago

Hampton, Virginia, United States Clic Full time

About Clic

Clic is a dynamic and forward-thinking retail company dedicated to providing exceptional customer experiences and delivering high-quality products.

Role: Boutique Operations Lead

We are seeking a highly motivated and experienced Boutique Operations Lead to join our team. As a key member of the Clic family, you will play a vital role in driving sales, ensuring exceptional customer service, and maintaining the smooth operation of our boutique.

Key Responsibilities:
  • Provide outstanding customer service that consistently exceeds expectations by adhering to Clic's established standards and procedures.
  • Masterfully execute sales strategies and CRM initiatives in alignment with company guidelines, fostering strong customer relationships.
  • Embody the sophisticated and aspirational brand image of Clic through your interactions, demeanor, personal presentation, and professional conduct.
  • Develop a comprehensive understanding of our product offerings to deliver knowledgeable and insightful customer service.
  • Actively participate in and represent Clic at events and promotional activities, showcasing our brand's unique identity.
  • Contribute innovative ideas and suggestions to the team, striving for continuous improvement across all aspects of boutique performance.
  • Demonstrate a commitment to achieving key performance indicators (KPIs) that contribute to individual success and overall store targets.
  • Maintain impeccable visual merchandising standards and ensure the boutique's cleanliness and organization at all times.
  • Proactively manage inventory replenishment processes according to Clic's established protocols and procedures.
  • Collaborate with the team to organize and maintain a well-structured stockroom, ensuring accurate product placement and efficient stock management.
  • Actively participate in store meetings and training sessions, fostering open communication and continuous learning.
  • Step up as the point of contact during emergencies when the Store Manager or Assistant Store Manager is unavailable, demonstrating leadership and responsibility.