Regional Customer Service Director

1 day ago


Harrisonburg, Virginia, United States Electrical Equipment Company Full time
Unlock Your Potential as a Regional Customer Service Manager

Take the next step in your inside sales career and become a leader in the industry with Electrical Equipment Company (EECO), a leading distributor of automation products. As a Regional Customer Service Manager, you will have the opportunity to gain extensive knowledge of Rockwell Automation products and work in a team environment with a supportive system designed to help you succeed.

Key Responsibilities:

  • Develop and implement training programs for the NWVA staff to enhance their business and vendor systems, product knowledge, and soft skills.
  • Collaborate with the RSM to establish and document standards for inside sales and administrative processes and procedures.
  • Define measurable goals and create analytics to track and communicate customer service performance.
  • Lead the team to continuous growth and improvement in customer satisfaction as measured by analytics.

About the Company:

EECO is a full-line electrical distributor specializing in Industrial Automation and power solutions. We invest in our employees' capabilities to increase understanding, drive recommendations, and take action to make an impact for our customers.

What We Offer:

  • Competitive pay up to $70,000, plus bonus plan.
  • Excellent day schedule: Monday through Friday, 8:00am to 5:00pm, with occasional overnight travel.
  • Solid benefits package, including medical, dental, vision, 3 weeks of PTO, short-term and long-term disability coverage, life insurance, 401k with company match, tuition reimbursement, and more.
  • Great culture: a supportive, low-stress work environment where you can thrive professionally and personally.
  • Career growth opportunities within our organization, where we support your growth and development every step of the way.

We Are an Equal Opportunity Employer:

EECO is committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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