Customer Service Representative

4 weeks ago


Ontario, California, United States WMA Full time
Job Description

We're seeking a skilled Customer Service Representative to interact with our valued customers who have questions or concerns. As the voice of our company, this role requires excellent communication and interpersonal skills, as well as a passion for helping consumers and driving their satisfaction.

Key Responsibilities
  • Handle a large volume of inbound and outbound calls in a timely manner
  • Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
  • Recommend improvements for systems and processes to boost organizational efficiency
Requirements
  • High school degree or equivalent
  • Experience working in a call center or customer-support role
  • Strong active listening and verbal-communication skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively
Benefits
  • Flexible schedule
  • Free food & snacks
  • Opportunity for advancement
  • Potential for bonuses


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