Sales and Customer Service Representative

4 weeks ago


Ontario, California, United States Massage Envy Full time
Role Overview

We are seeking a highly skilled Sales and Customer Service Associate to join our team at Massage Envy. As a key member of our wellness community, you will play a vital role in delivering an exceptional experience to our clients and driving business growth.

Key Responsibilities
  • Provide outstanding customer service by greeting clients, scheduling services, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
  • Drive member retention through outreach via phone and email to current members.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
Requirements
  • Sales superstars who can connect clients to memberships, services, and retail products to support the mission of total body care.
  • People of integrity who champion the well-being of members, guests, and team members.
  • Smart and savvy individuals with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who make everyone they interact with feel valued and supported.
What We Offer
  • A dynamic, energizing environment where you're consistently challenged and never bored.
  • Training to help you grow and refine your sales and customer service skills.
  • A healthy compensation plan that rewards your hard work.

We are committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. If you're ready to put your amazing sales and customer service skills to work, we can't wait to meet you.



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