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Customer Service Representative

4 weeks ago

Denver, Colorado, United States DaVita Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at DaVita Integrated Kidney Care. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to patients, providers, and dialysis centers. Your primary duties will include answering incoming calls, responding to inquiries, and providing program information telephonically and via email. You will also be responsible for uploading forms electronically, processing incoming mail, and performing various administrative tasks as required.

Key Responsibilities
  • Answer and direct inbound calls
  • Communicate program information to patients, providers, dialysis centers, and other caregivers
  • Upload forms electronically, process incoming mail
Requirements
  • High School Diploma or equivalent
  • 2 years of either call center or administrative experience
  • Excellent communication skills, both written and verbal
  • Basic proficiency in MS Word, Excel, Outlook
  • Demonstrated accuracy in documentation and data entry a plus
About DaVita

DaVita Integrated Kidney Care is the integrated care division of DaVita Inc. Our team of over 600 dedicated Customer Service Specialists, nurses, care coordinators, nurse practitioners, and business professionals integrate and manage care for over 20,000 patients with late-stage chronic kidney disease and end-stage renal disease across the US each month.

What We Offer
  • Competitive hourly rate: $18-19 an hour
  • Comprehensive benefits package, including medical, dental, vision, 401(k) match, paid time off, and PTO cash out
  • Support for you and your family, including family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave, and more
  • Professional development programs, including DaVita's online training platform, StarLearning