Customer Service Specialist
3 weeks ago
Imperial Dade is seeking a skilled Customer Service Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Responsibilities:
You will:
Respond to customer inquiries in a prompt, friendly, and professional manner.
Interface with customers through various channels, including phone, email, and in-person interactions.
Assist with resolving delivery challenges and customer returns.
Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
Escalate customer information, problems/needs, and requests to the customer service manager as necessary.
Qualifications:
You have:
A high school diploma, GED, or equivalent.
2 years of customer service experience.
Proficiency in MS Office and familiarity with using other software.
2 years of data entry experience.
Excellent communication skills.
An outgoing personality and a willingness to help others.
What We Offer:
We value our employees and strive to create rewarding career opportunities. We offer competitive salaries and benefits, including medical, dental, and vision coverage, a 401(k) program with company match, and a generous paid time off package. We are an EEO Employer and welcome applicants from diverse backgrounds.
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