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Client Relations Coordinator

2 months ago

Plano, Texas, United States Frisco Economic Development Corporation Full time

Frisco Economic Development Corporation is a dynamic organization focused on enhancing community growth and fostering strong relationships with local businesses. We are committed to innovative outreach and engagement strategies that connect our clients with the resources they need to thrive.


Role Overview:
As a Customer Relations Representative, you will be instrumental in nurturing and sustaining positive relationships with our clients, ensuring their needs are met and their experiences are exceptional.
Key Responsibilities:
  • Work collaboratively with various teams, including marketing, customer support, and operations, to facilitate effective campaign implementation.
  • Engage proactively with clients to gain insights into their requirements, preferences, and any challenges they may face.
  • Deliver outstanding customer service by addressing inquiries, resolving concerns, and promoting overall client satisfaction.
  • Maintain accurate and current records of sales, customer interactions, and campaign metrics.
  • Identify and troubleshoot issues, coordinating with internal teams to ensure prompt resolutions.
  • Spot opportunities for upselling and cross-selling services that align with client objectives.

Qualifications:
  • Demonstrated experience in customer relations, account management, or a related field.
  • Exceptional interpersonal, communication, and negotiation skills.
  • Strong analytical and problem-solving capabilities.
  • Proficient in CRM software and other relevant tools.
  • Ability to manage multiple tasks and prioritize effectively.
  • Adaptable and resilient in a fast-paced environment.
  • A genuine passion for customer satisfaction and a commitment to helping clients succeed.

Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Economic Development