Senior Client Account Analyst

2 months ago

Plano, Texas, United States The Cigna Group Full time
Job Summary

We are seeking a highly skilled and experienced Senior Client Account Analyst to join our team at The Cigna Group. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients and brokers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Serve as the primary point of contact for a designated book of business, providing proactive issue identification, resolution, and root cause analysis.
  • Coordinate with managers and account managers to meet clients' needs, ensuring potential problems are averted and opportunities for expanded business are identified.
  • Attend local market client/broker meetings to build strong relationships and identify customer needs.
  • Complete day-to-day Client Account Support tasks without immediate supervision, resolving non-routine issues escalated from junior team members.
  • Build strong relationships with clients and brokers, proactively identifying their needs and satisfying them in a timely manner.
  • Make on-site presentations to existing and prospective clients to educate and inform on products, supporting client retention.
  • Exhibit expert knowledge of moderately complex processes, compliance, and regulatory requirements, applying them in a fast-paced environment.
  • Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners.
  • Collaborate with the Sales team to understand products, benefits, and services for sold cases, making independent decisions and presenting proactive solutions to mitigate delays and potential service risk.
Requirements
  • Bachelor's or Associate's degree in a related field or at least 3-5 years of related experience.
  • Previous sales operations, service, and sales support skills, with working knowledge/experience strongly preferred.
  • Exceptional customer-centric skills and knowledge in all product and funding types, strongly preferred.
  • Strong attention to detail, ability to quickly understand clients' needs and expectations.
  • Proven strong analytical and problem-solving skills, strongly preferred.
  • Organized and experienced in meeting tight deadlines.
  • Strong communication and interpersonal skills (verbal, written).
  • Ability to consistently meet tight deadlines and work under pressure.
  • Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce required.
  • Prior experience working with matrix partners and external customers preferred.
  • Ability to attend client/broker events locally with potential to travel.
  • Must have a valid Driver's License.

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