Retail Customer Service Coordinator

1 week ago

Traverse City, Michigan, United States HomeGoods Full time
Job Summary

We are seeking a highly skilled and motivated Retail Customer Service Coordinator to join our team at HomeGoods. As a key member of our frontline team, you will be responsible for delivering exceptional customer experiences, driving customer loyalty, and promoting a positive and inclusive store environment.

Key Responsibilities
  • Customer Experience: Promote a Highly Satisfied customer experience by addressing customer concerns and issues promptly, providing excellent customer service, and ensuring a seamless shopping experience.
  • Team Leadership: Lead and develop high-performing teams through training, mentoring, and coaching, ensuring that all team members have the skills and knowledge needed to excel in their roles.
  • Operational Excellence: Maintain and monitor cash controls, including change funds, and adhere to all labor laws and meal and break period policies.
  • Store Maintenance: Ensure the cleanliness, recovery, and organizational standards of the frontline area, including the queue-line, and report any safety hazards to management.
  • Communication: Update team members on current customer experience feedback, goals, and company initiatives, and communicate effectively with management and other stakeholders.
Requirements
  • Education: High School graduate or equivalent degree preferred.
  • Availability: Available to work flexible schedules, including evenings and weekends.
  • Skills: Excellent interpersonal and customer service skills, ability to work as a team member, and ability to lift heavy merchandise with or without reasonable accommodations.
  • Experience: Previous retail or supervisory experience preferred.
Benefits

HomeGoods offers a comprehensive benefits package, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At HomeGoods, we value diversity and inclusion, and we are an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

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