Bilingual Retail Customer Service Representative

3 days ago


Traverse City, Michigan, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Retail Customer Service Specialist to join our team at Store #1424 in Traverse City. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving customer concerns, and achieving sales goals.

Key Responsibilities
  • Provide excellent customer service, answering questions and making recommendations on Sherwin-Williams products
  • Resolve customer concerns and ensure maximum client satisfaction
  • Stay up-to-date with product features and maintain high-quality visual standards
  • Meet sales goals and achieve excellent customer satisfaction
  • Process sales transactions accurately and consistently
  • Assist customers in person and over the phone
  • Build trust relationships with wholesale and retail customers
  • Perform various tasks, including stocking shelves, setting up displays, and cleaning store equipment
Requirements
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to tint paint consistent with customer color requests
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Preferred Qualifications
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one year of experience in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products


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