Client Relations Manager
2 weeks ago
Location: Camden, NJ or Warrenville, IL
The Client Relations Manager will be accountable for ensuring client satisfaction, overseeing contract implementation, and driving business development by promoting operational excellence and nurturing strong relationships with our clients.
This role is integral to the project management team and requires maintaining a highly collaborative relationship with the Company project manager(s) and client representatives to effectively support daily operations, including addressing urgent issues as they arise.
The individual in this position will manage the overall client relationship and act as the primary liaison for the Company.
The role demands a comprehensive understanding of our products and the governing client agreements, facilitating the execution of client and Company initiatives, and assisting in delivering tailored solutions to meet client needs.
The position will report to the Senior VP of Operations and collaborate with the Senior VP of Business Development.KEY RESPONSIBILITIES:
Support the project management team to ensure the successful execution of projects, including the resolution of urgent issues
Oversee client contracts to ensure all contractual obligations are met effectively
Identify challenges as they arise and work with company stakeholders to develop timely and collaborative resolution strategies
Identify and pursue new opportunities to address client needs and align with company sales objectives
Prepare proposals and commercial quotes for new or emergent projects
Provide accurate and regular forecasts of bookings
Report weekly activities to management
Provide insights on competitive activities and new market opportunities to management
Position our organization as a trusted Alliance Partner through transparent, constructive, and effective interactions with key client representatives
Support key corporate objectives related to project implementation and delivering solutions to ensure Holtec is recognized as the client's preferred supplier and long-term Alliance Partner
Develop a solid understanding of the technical aspects of all Holtec products
Maintain oversight of project status (schedule, quality, and cost) as necessary
Lead cross-functional teams in preparation for client interactions
Plan, coordinate, and facilitate client meetings
Review product designs for compliance with engineering principles, contract requirements, and applicable standards
Approve design modifications, specifications, engineering analyses, and drawings
Perform additional duties as required
EDUCATION AND EXPERIENCE:
5+ years of experience in the Nuclear Power industry, preferably in project execution, project management, or business development
BS Degree in a Science-related field or equivalent experience
Project Management Professional Certification (PMP) or equivalent preferred
Experience in expanding and enhancing the company's role in supporting specific clients
Knowledge of Dry Storage of used nuclear fuel preferred
Familiarity with heat transfer equipment preferred
Strong written and verbal communication skills
Good business development acumen
Ability to resolve complex technical and commercial challenges
Experience with scheduling tools such as Primavera or Microsoft Project
U.S. Citizenship or U.S. Permanent Resident Status
Must be able to gain and maintain unescorted access at a Nuclear Power facility
Proficient in using a computer for word processing and spreadsheet operations
Ability to collaborate effectively with clients and internal personnel
Ability to work independently towards achieving goals
Willingness to travel to Entergy plants (25% travel)
Position located in Camden, NJ or Warrenville, IL.
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