Field Service Engineer III

2 weeks ago


Bridgewater NJ USA, United States Thermo Fisher Scientific Full time
Job Description

We are seeking a highly skilled Field Service Engineer III to join our team at Thermo Fisher Scientific. As a key member of our Unity Lab Services (ULS) organization, you will be responsible for delivering routine service activities for our Chromatography Service group.

Key Responsibilities:

  • Perform on-site installations, repairs, maintenance, qualifications, and validations of chromatography and mass spectroscopy instruments.
  • Provide exceptional customer service, working closely with customers to resolve technical issues and ensure timely completion of service activities.
  • Use customer management software to review service calls, manage parts inventories, and complete job tasks.
  • Analyze and resolve technical issues, including diagnosing problems with mechanical, optical, and electronic instrumentation.
  • Collaborate with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution.
  • Establish and maintain effective communication with customers to ensure seamless service delivery.

Requirements:

  • Bachelor's degree and a minimum of 5+ years of related experience, or equivalent work experience.
  • 7+ years hands-on experience servicing analytical equipment, gained either as an Engineer, application specialist, or working as a Scientist in a laboratory.
  • Strong interpersonal and effective communication skills.
  • Ability to diagnose and resolve problems with mechanical, optical, and electronic instrumentation.
  • Basic instructional abilities to provide customer familiarization instruction.
  • Prioritize clinical customer requirements and establish realistic schedules to meet requirements.
  • Produce clear, detailed, and concise documentation and customer reports.

What We Offer:

  • Excellent career progression opportunities with a large and growing global employer.
  • High-quality training and mentoring.
  • Competitive salary, plus performance bonus & full benefits package.
  • Company car.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



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