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Field Service Technician III

1 month ago

Gaithersburg MD USA, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the electric vehicle industry. Our mission is to keep the world adventurous forever, and we're committed to creating innovative, emissions-free vehicles that inspire a love of the outdoors.

Job Summary

We're seeking a highly skilled Field Service Technician III to join our team at Rivian. As a key member of our service team, you'll be responsible for delivering exceptional customer experiences at our service locations. You'll work closely with our internal partners to assist with service needs, coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams, and foster a culture of continuous improvement.

Responsibilities
  • Support pre-production vehicle builds, including assisting cross-functional teams
  • Travel to locations to support as required, including production plants
  • Operate remotely until the local service center opens, if applicable
  • Follow Rivian repair procedures with efficiency and quality
  • Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
  • Assist or support vehicle repairs in a setting outside of a service center
  • Conduct road tests on vehicles to ensure quality of the repair
  • Perform necessary parts operations, such as parts ordering, receiving, shipping, and inventory
  • Stay up to date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain and process accurate expense reporting as needed
  • Maintain high-quality work and efficiency while working with little supervision
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism in a customer-facing environment
  • Additional plant support, including travel, may be required depending on business need
Qualifications
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • 5 or more years' experience in a traditional automotive repair shop preferred
  • Proficient in using hand tools and power tools
  • Proficient in navigating a laptop or computer in a Windows or Mac environment
  • Know basics of diagnosis and workflows
  • Able to read electrical schematics
  • Limited Diagnostic exposure
  • Understands how high voltage and low voltage electricity works (basic electricity theory)
  • Able to perform tire repair and vehicle alignment
  • Some hybrid repair background is a plus
  • Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
  • Ability to drive a non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license, and maintain a clean driving record
  • No driving-related suspensions or revocation of Driver License (within a 3-5-year period)
  • Parts department and billing experience preferred
  • Experience using a work order management system, including repair documentation
  • Experience working in start-up environments preferred
  • Exhibits patience and eagerness to learn
  • Remains positive when dealing with difficult situations
  • Strong organizational and time management skills, along with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Ability to read and speak fluent English
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics
  • Minimum age of 21
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
  • Ability to properly document repairs completed and in process

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [insert email address].

Rivian may collect, use, and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (Candidate Personal Data). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security, and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing, and improving our application and recruitment process, including assessing you and your application and conducting employment, background, and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory, and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement, and national security authorities of such jurisdictions.

Please see our Candidate Data Privacy Notice for more information.