Risk Management Leader
4 weeks ago
At American Express, we're committed to providing the world's best customer experience every day. As a Risk Management Leader, you'll play a critical role in helping us achieve this goal by developing and deploying new credit actions for accounts in delinquency and credit collection process.
Our team is responsible for managing credit policies for delinquent and written-off accounts and developing best-in-class collection tools like financial relief programs or late-stage collection tools. These strategies and tools directly impact the business profitability through improved credit performance and collections results.
We're looking for a skilled and analytical individual who can work in a dynamic and cross-functional environment, interacting with and influencing senior leaders, partners in risk management, global servicing network, compliance, and legal. If you have a strong analytical discipline, solution-oriented mindset, and focus on outcomes, we encourage you to apply.
Key Responsibilities:
- Develop and deploy new credit actions for accounts in delinquency and credit collection process
- Partner with stakeholders to refine strategies and launch changes to market
- Manage customer escalations and issue resolution in a timely manner
- Track program performance and ensure better management of credit policies
- Build relevant KRIs to control processes
- Produce analysis to identify latest trends in the portfolio
Requirements:
- 4+ years of relevant work experience
- Strong analytical discipline, solution-oriented mindset, and focus on outcomes
- Previous experience leading and performing analysis using SQL, Python, or similar
- Proficiency in Google Cloud/Lumi/SQL coding for data extraction and manipulation
- Strong knowledge of Excel and PowerPoint
- Ambitiousness to learn, self-learner of new technologies and usage of digital platforms
- Clear, effective written and oral communication skills
We Offer:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
We're an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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