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Client Relationship Specialist
2 months ago
Innova Solutions is seeking a skilled Clients Relations Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients on a daily basis.
Key Responsibilities:- Provide quality customer service and support to clients through phone interaction, problem resolution, and account transaction processing in a timely manner.
- Execute all correspondent requisites in a timely and accurate manner, demonstrating a strong understanding of the underlying business and specific client needs.
- Provide product knowledge and technical assistance as necessary, responding to client inquiries and investigating and correcting errors in client accounts and statements.
- Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Enter information into a computerized database and communicate any problems or issues to management.
- Ability to perform each essential duty satisfactorily.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
We are an equal opportunities employer and welcome applications from all qualified candidates. Thank you for considering this opportunity to join our team.
