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Program Manager, Immigration Operations

2 months ago

Yakima Washington, United States The GEO Group Full time
Job Summary

We are seeking a highly skilled and experienced Program Manager to oversee the operations of our Intensive Supervision Appearance Program (ISAP) office. The successful candidate will be responsible for managing and directing all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services, and employees.

Key Responsibilities
  • Manage and direct all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services, and employees.
  • Manage all employees assigned to an ISAP office, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
  • Ensure that programs function in a manner that satisfies contractual obligations, developing timely and accurate reports on the status of program operations.
  • Develop and implement strategies and action plans to enable the office to achieve its operational and financial objectives.
  • Serve as the local point of contact with the Department of Homeland Security (DHS)/U.S. Immigration and Customs Enforcement (ICE), maintaining frequent and productive liaison with DHS/ICE, including accurate and timely monthly reports, annual reports, and verbal and written notification of emergencies, contingencies, or unusual occurrences.
  • Maintain and document routine communications with staff, such as staff meetings, to address program participants' service plans and progress, and case specialists' daily schedules.
  • Establish and maintain frequent and productive communication with key contacts in community-based organizations to assure and maintain community receptivity and support for ISAP.
  • Evaluate, identify, and describe contingencies for reducing potential community issues focused on the program, facility locations, general public opposition, or other issues that could mitigate the success of the ISAP.
  • Administer the Security Plan for a specific office, including daily operations, security contingencies, emergencies, and mitigation plans, security of Company and DHS/ICE employees, participants, and the general public.
  • Implement systems to physically track and supervise all program participants.
  • Administer the Quality Control Plan, including performance of monthly audits to evaluate program operations for compliance with the Quality Control Plan and contract requirements.
  • Manage program participant violations in conjunction with Intensive Supervision Case Specialist, overseeing preparation of documentation to acquire DHS/ICE direction and action if disciplinary measures are necessary.
  • Review and approve program participants' service plans to ensure compliance with state requirements and contractual obligations.
Requirements
  • Bachelor's Degree in Sociology, Psychology, Social Work, Criminal Justice, or related field required.
  • Master's Degree preferred.
  • United States citizenship required.
  • At least two (2) years of case management experience in an Alternatives to Detention immigration program required.
  • Two (2) years supervisory experience in a similar position preferred.
  • At least two (2) years of experience working with multi-cultural clients.
  • Effective verbal and written communication skills with employees, community contacts, government officials, and clients.
  • Ability to interpret and articulate rules, orders, instructions, and materials.
  • Ability to compose reports.
  • Demonstrated sound judgment and even temperament.
  • Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
  • Ability to defuse hostile or unstable situations.
  • Ability to deal tactfully with the public.
  • Attention to detail.
  • Problem-solving ability.
  • Ability to plan, organize, and direct the work of others.
  • Ability to deal with multicultural contacts with sensitivity.
  • Basic knowledge of immigration laws, regulations, and procedures.
  • Valid Drivers' License required.
  • Bi-lingual preferred.
  • Basic computer skills.
  • Ability to interpret electronic monitoring messages and daily summary reports.
  • Ability to pass a federal background check and obtain a suitability determination.
  • Ability to work with computers and the necessary software typically used by the department.
  • Must have lived in the U.S. three (3) of the last five (5) years (military and study abroad included).
Working Conditions

Typical office environment. Some travel is required. Must be available to DHS by a cellular telephone number 24 X 7.

Pay and Benefits

Pay USD $66,000.00/Yr. to USD $68,500.00/Yr. Bonus (if applicable): 5%