Front Desk Representative

2 weeks ago


Nashua, New Hampshire, United States Hampton Inn Nashua Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Nashua. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Verify guest registration information and process payments
  • Issue room keys and direct guests to their rooms
  • Provide information to guests about hotel procedures, policies, and facilities
  • Offer tourism information and recommendations to guests
  • Issue receipts to guests and maintain accurate records
  • Ensure guest safety and security
  • Balance and account for cash drawer at the front desk
  • Document minor repairs and replacements of room furniture and equipment
  • Provide excellent customer service and respond to guest requests
Requirements
  • High school diploma or equivalent
  • Basic computer skills and ability to multitask
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to frequently kneel, reach, crawl, and twist torso as needed
What We Offer
  • Comprehensive benefits package, including health insurance, dental and vision insurance, 401K program, and flexible spending accounts
  • Seven paid holidays per year and paid time off benefit
  • Travel discounts at our portfolio of hotels

We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, or protected veteran status.



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