Front Desk Representative

2 days ago


Nashua, New Hampshire, United States Hampton Inn Nashua Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Nashua. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Responsibilities:
  • Receive and process guest reservations, including verifying guest information and processing payments.
  • Allocate rooms to guests and provide them with necessary information about hotel procedures and facilities.
  • Provide excellent customer service, responding to guest requests and resolving any issues that may arise.
  • Manage the front desk area, including handling cash and credit transactions, and maintaining a clean and organized workspace.
  • Collaborate with other hotel staff to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • Basic computer skills and ability to handle multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse personalities.
  • Strong organizational and time management skills, with the ability to work in a fast-paced environment.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from qualified candidates who share our commitment to providing exceptional service and creating a positive work environment.



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