Guest Services Representative

2 weeks ago

Nashua, New Hampshire, United States Hampton Inn Nashua Full time

The success and growth of our organization are fueled by the dedication, engagement, and performance of our staff members. Achieving exceptional levels of Client, Guest, and Employee Satisfaction is a demanding task that requires skilled and passionate individuals across various roles. We are in search of qualified candidates who align with our vision, values, and commitment to excellence.

Position Overview

As a Front Desk Agent, you will be responsible for managing the check-in and check-out processes for our guests. This includes confirming guests' registration details, processing payments, issuing room keys, and guiding guests to their accommodations.

Benefits

Hampton Inn Nashua offers a comprehensive benefits package aimed at supporting the well-being and financial security of our team members.

  • Health insurance to ensure access to quality medical care when necessary.
  • Dental and vision insurance to promote overall health and wellness.
  • A 401K program with a matching component to assist employees in saving for retirement.
  • Flexible Spending Accounts (FSAs) for medical and childcare expenses, providing tax-advantaged savings options.
  • Seven paid holidays throughout the year, allowing for well-deserved time off to relax and spend with family.
  • Paid time off benefits that provide flexibility for vacations, personal needs, or illness while maintaining regular pay.
  • Travel discounts at our portfolio of hotels for team members.
  • Additional benefits may vary based on the specific hotel.
Key Responsibilities
  • Handling accommodation reservations from guests.
  • Collecting details from all arriving guests, including payment information.
  • Assigning rooms to guests efficiently.
  • Providing guests with information regarding hotel procedures, policies, and amenities.
  • Offering tourism information to enhance guests' experiences.
  • Issuing receipts to guests upon check-out.
  • Ensuring the safety and security of all guests during their stay.
  • Maintaining guest reservations in compliance with credit card security standards.
  • Balancing and accurately accounting for the cash drawer at the front desk for each shift.
  • Documenting any necessary minor repairs or replacements of room furnishings and equipment.
  • Greeting and acknowledging guests in all areas of the hotel.
  • Responding promptly to guests' requests for immediate repairs.
Qualifications
  • High school diploma or equivalent.
  • Basic computer skills, including familiarity with word processing, and the ability to manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills to interact effectively with diverse personalities.
  • Strong organizational and time management abilities.
  • Physical capability to kneel, reach, crawl, and twist as needed to perform required tasks.
Hampton Inn Nashua is an equal opportunity employer committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status, or any other factor protected by applicable law.

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