Director of Client Services
2 weeks ago
The Director of Client Services will oversee a dynamic team of HR Partners to serve our athletics department at the university. This individual will co-define the talent strategy for the client group and enable their HR Partners to function as effective thought partners and key advisors to units on organizational and workforce strategies.
Key Responsibilities- Apply leading HR practices and deep domain knowledge to ensure their team is equipped with tools and strategic guidance needed to transform business strategies and goals into talent solutions that improve the employee experience and achieve business goals.
- Work closely with HR Partners to ensure stakeholder buy-in for processes and strategies.
- Effectively communicate and present to stakeholders of various levels in the organization.
- Engage with HR leaders to stay up to date on areas of expertise, changes in policy, etc.
- Continuously upgrade knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
- Oversee a team of designated HR Partners and provide strategic direction and leadership.
- Partner with HR customers, unit leaders, and HR Partners to define learning, career mobility opportunities and develop succession plans.
- Employ high ethical and equitable management standards, creating a high performing, and engaged team.
- Bachelor's degree in business administration, organizational design and development, psychology, human resources, industrial relations, or another related field.
- Ten or more years of experience in one or more of the following fields: human resources, human capital management, HR employee and labor relations or talent management.
- Previous HR leadership experience working in intercollegiate athletics and/or sports administration.
- Four or more years of experience leading teams in a management or leadership role.
- Strong knowledge of a broad range of HR functions including total rewards (including compensation, recruitment, employee, and labor relations), talent management (including performance management, learning and development), continuous process improvement, change management, training, diversity, equity and inclusion strategies, workforce planning, and organizational development.
- Advanced degree in business administration, organizational design and development, psychology, human resources, industrial relations, or related field.
- Twelve or more years of experience in one or more of the following fields: human resources, human capital management, HR employee and labor relations or talent management.
- Experience in higher education and/or serving in a consultative role directly advising business leaders.
- Six or more years of experience leading teams in a management or leadership role.
- Knowledge of industry trends and leading practices in HR client service methodologies including serving as a data-driven problem solver, influencing at all levels, and serving as a trusted coach and independent voice.
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