Client Services Director
4 weeks ago
We are seeking a highly skilled Client Services Manager to join our team at Quad. As a key member of our client services team, you will be responsible for managing innovative projects, developing long-term partnerships, and elevating the client experience.
Key Responsibilities- Be the primary point of contact for clients, working closely with them to understand their needs and develop tailored solutions.
- Lead a team of project managers and production coordinators, ensuring smooth execution of projects across multiple channels.
- Collaborate with senior leaders to drive strategic growth and identify new opportunities to enhance service offerings and client satisfaction.
- Manage multiple projects simultaneously, delivering high-quality results on time and ensuring everything is double-checked and client-approved.
- Stay ahead of the curve by improving workflows, enhancing profitability, and delivering on client goals.
- At least 5 years of experience in multi-channel marketing, with a strong background in retail and print.
- Minimum 3 years of management experience required.
- Strategic mindset with experience working with creative, media, print production, and digital marketing.
- Strong leadership skills, with the ability to lead teams, manage performance, and cultivate a collaborative culture.
- Excellent communication skills, with the ability to build relationships and deliver outstanding client service.
- Detail-oriented and efficient, with a keen eye for detail and the ability to ensure all projects are accurate and aligned with client expectations.
- Collaborative work environment with cross-functional teams across departments.
- Innovation-driven culture, with the freedom to experiment, improve processes, and grow.
- Positive work environment, with a supportive team that values collaboration, creativity, and a can-do attitude.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations, and more. Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis, including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace
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