Patient Service Representative
3 days ago
We are seeking a highly skilled Patient Service Representative 2 to join our team at Inova. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced environment.
Key Responsibilities- Provide accurate and timely information to patients regarding their medical appointments, insurance coverage, and billing.
- Utilize EPIC scheduling process to identify the best provider for patients' appointment needs.
- Exceed contact center metric goals, including Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses, and Quality Assurance Scores.
- Communicate effectively with patients, staff, physicians, and patient representatives to ensure seamless care coordination.
- Support primary department and provide additional support coverage to two additional departments as needed.
- 1 year of experience in healthcare or a relevant field, or a Bachelor's degree in lieu of experience.
- High School diploma or equivalent.
Inova is Northern Virginia's leading nonprofit healthcare provider, serving over 2 million patients annually. Our team of 24,000+ employees is dedicated to delivering world-class healthcare and exceptional patient experiences. We are committed to fostering a culture of compassion, innovation, and excellence.
Inova is an Equal Opportunity/Affirmative Action employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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