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Sales Support Specialist

2 months ago

Cumming, Georgia, United States Hyundai of Cumming Full time
Customer Engagement Associate at Hyundai of Cumming

Position Overview:

We are seeking a committed and customer-oriented professional to take on the role of Customer Engagement Associate at Hyundai of Cumming. The successful candidate will possess outstanding communication abilities, a friendly demeanor, and a dedication to providing exceptional customer support. This position entails managing both incoming and outgoing communications, responding to customer inquiries, scheduling appointments, and ensuring a seamless and satisfactory customer journey.

Core Responsibilities:

  • Manage incoming customer inquiries related to vehicle appointments, status updates, and general questions.
  • Conduct outgoing calls to follow up on customer leads, confirm appointments, and perform satisfaction assessments.
  • Coordinate service appointments and liaise with the service department to efficiently address customer needs.
  • Assist customers with inquiries or concerns, delivering accurate information and resolving issues in a timely manner.
  • Maintain a thorough understanding of the dealership's offerings to effectively support customers.
  • Document customer interactions and update records in the dealership's management system.
  • Collaborate with sales, service, and finance teams to ensure a unified and positive customer experience.
  • Address customer complaints professionally, escalating issues when necessary.
  • Engage in training sessions to remain knowledgeable about new products, services, and customer service best practices.
  • Meet individual and team performance objectives while contributing to a positive workplace culture.

Becoming a part of Hyundai of Cumming means joining a team that prioritizes integrity, excellence, and customer satisfaction. The Krause Auto Group, with over 30 years in the industry, emphasizes both customer and employee well-being, providing growth opportunities and celebrating individual achievements. With a diverse range of brands across multiple states, there are numerous pathways for career advancement within our organization.

Benefits Offered:

  • Free Health Insurance Option Available
  • 401k Match Options Available
  • HSA company match contribution
  • Dental and Vision Insurance Available
  • Paid Vacations, Holiday Pay, PTO pay
  • Career advancement opportunities, promote from within
  • Discounts on products and services
  • Family owned and operated
  • Long term job security

Qualifications:

  • Minimum of one previous experience in customer service
  • Strong team player with a collaborative mindset
  • Prompt and courteous demeanor
  • Positive and diligent personality
  • Proficient computer skills
  • Valid driver's license

We are an equal opportunity employer and prohibit discrimination based on various characteristics as per laws.