Sales Support Specialist
2 months ago
Position Overview:
We are seeking a motivated and customer-oriented individual to fill the role of Customer Engagement Associate at Hyundai of Cumming. The ideal candidate will possess outstanding communication abilities, a friendly demeanor, and a strong dedication to providing exceptional customer support. This position involves managing both incoming and outgoing communications, addressing customer inquiries, scheduling service appointments, and ensuring a seamless customer experience.
Primary Responsibilities:
- Manage incoming customer communications related to service appointments, vehicle inquiries, and general customer questions.
- Conduct outgoing calls to follow up on customer leads, confirm service appointments, and gather feedback through satisfaction surveys.
- Coordinate service appointments and collaborate with the service department to ensure timely responses to customer requests.
- Assist customers with inquiries or concerns, delivering accurate information and resolving issues efficiently.
- Maintain a thorough understanding of the dealership's offerings to effectively support customers.
- Document customer interactions and update records in the dealership's management system.
- Work closely with sales, service, and finance teams to promote a unified and positive customer experience.
- Address customer complaints professionally, escalating issues as needed.
- Engage in training sessions to remain knowledgeable about new products, services, and best practices in customer service.
- Meet individual and team performance objectives while contributing to a positive workplace atmosphere.
Being part of Hyundai of Cumming means aligning with a team that emphasizes integrity, excellence, and customer satisfaction. The Krause Auto Group, with over 30 years in the industry, values both customer and employee satisfaction, offering growth opportunities and celebrating individual achievements. With a diverse portfolio of brands across multiple states, there are numerous avenues for career advancement within our organization.
Benefits Offered:
- Health Insurance Options Available
- 401k Matching Opportunities
- Health Savings Account company match
- Dental and Vision Insurance Options
- Paid Time Off, Holiday Pay, and Vacation Pay
- Opportunities for career growth and internal promotions
- Discounts on products and services
- Family-owned and operated environment
- Long-term job stability
Required Qualifications:
- Prior experience in a customer service role
- Strong team player with a collaborative spirit
- Courteous and prompt communication style
- Positive attitude and strong work ethic
- Proficient computer skills
- Valid driver's license
We are an equal opportunity employer and uphold a policy of non-discrimination based on various characteristics as mandated by law.
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