Airport Customer Service Representative

3 weeks ago


Morgantown, West Virginia, United States Southern Airways Corporation Full time
Airport Customer Service Representative

At Southern Airways Corporation, we are seeking a highly skilled and customer-focused Airport Customer Service Representative to join our team. As a key representative of our airline, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and enjoyable travel experience.

Key Responsibilities:
  • Ensure compliance with FAA, airline, and airport regulations
  • Enforce safety and security measures, protecting sensitive areas
  • Create and modify reservations
  • Check in passengers, safely load and unload passengers
  • Handle luggage, monitoring weights, sizes, and quantities
  • Review baggage tags for accuracy
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Make announcements over a public address system
  • Process credit card payments
  • Direct aircraft parking and dispatch on the ramp
  • After training, tow aircraft to proper parking positions on the ramp
  • Maintain work area and mechanical equipment in proper order
Requirements:
  • Excellent written and verbal communication skills
  • Able to read, write, and speak English effectively
  • Able to maintain eye contact when speaking with customers
  • Professional in appearance and manner
  • Ability to learn, understand, and communicate the terms of the company's Contract of Carriage
  • Courteous in all interactions
  • Able to interact effectively with passengers, co-workers, and management
  • Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
  • Ability to diffuse stressful situations
  • Detail-oriented and self-motivated
Benefits:
  • Competitive salary based on experience
  • 401k plan enrollment
  • Paid holidays after completion of probationary period
  • Employee discounts on travel, hotels, car rentals, and cruises


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