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Airport Customer Service Representative
4 weeks ago
Southern Airways Corporation is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent - Airport Operations. This role is responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient travel experience.
Key Responsibilities:- Ensure compliance with FAA, airline, and airport regulations
- Enforce safety and security measures, protecting sensitive areas
- Create and modify reservations
- Check in passengers, safely load and unload passengers
- Handle luggage weighing up to 70 pounds, monitoring size, quantity, and weight
- Review baggage tags for accuracy
- Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
- Make announcements over a public address system
- Process credit card payments
- Direct aircraft parking and dispatch on the ramp
- After training, tow aircraft to proper parking positions on the ramp
- Maintain work area and mechanical equipment in proper order
- Excellent written and verbal communication skills
- Able to read, write, and speak English effectively
- Able to maintain eye contact when speaking with customers
- Professional in appearance and manner
- Ability to learn, understand, and communicate the terms of the company's Contract of Carriage
- Courteous in all interactions
- Able to interact effectively with passengers, co-workers, and management
- Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
- Ability to diffuse stressful situations
- Detail-oriented and self-motivated
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Computer skills - ability to learn reservation and phone systems, proficient with a PC
- Basic math abilities
- Ability to work within a 24/7 operation, including holidays
- Ability to pass a 10-year background check and pre-employment drug screen
- At least 18 years of age
- Authorized to work in the U.S. per the Immigration Act of 1986
- Prefer at least 1 year of prior customer service experience
Southern Airways Corporation is an EEO/AAP employer and as such, all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin.
