Customer Service Representative

3 weeks ago


Morgantown, West Virginia, United States United Talent Staffing Full time
Customer Service Representative

United Talent Staffing is seeking a skilled Customer Service Representative to join the Hope Gas team at their Morgantown, WV location.

Key Responsibilities:
  • Provide exceptional customer service, resolving routine billing issues and complex customer inquiries.
  • Adhere to WV Public Service Commission Utility guidelines while performing credit and collection activities.
  • Respond to customer questions, concerns, and complaints via calls and correspondence.
  • Utilize complex computer systems to provide prompt and accurate service.
  • Analyze accounts to establish one-call resolution for customers.
  • Offer assistance programs and explain budget and payment plan options.
  • Manage service order requests, including equipment access and customer change requests.
  • Maintain a professional disposition during diverse and stressful conditions.
  • Assess customer needs and educate on procedures and services.
  • Provide administrative and clerical support as needed.
Requirements:
  • High school diploma or equivalent, and related customer experience.
  • Valid driver's license.
  • Proficiency in computer applications, including Microsoft Office and SAP.
  • Ability to work in a high-volume, fast-paced environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong negotiation and problem-solving skills.
  • Reliable attendance and flexibility to participate in comprehensive training.

Reporting to the Manager- Customer Contact Center, this role offers a competitive salary of $20.80 and a comprehensive benefits package, including medical, dental, vision, and 401K.

About Hope Gas: Hope Gas is a natural gas distribution company serving over 111,000 customers in West Virginia. We are headquartered in Morgantown, WV and are part of the Hope Utilities family of businesses.



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