Customer Service Representative
3 weeks ago
United Talent Staffing is seeking a skilled Customer Service Representative to join the Hope Gas team at their Morgantown, WV location.
Key Responsibilities:- Provide exceptional customer service, resolving routine billing issues and complex customer inquiries.
- Adhere to WV Public Service Commission Utility guidelines while performing credit and collection activities.
- Respond to customer questions, concerns, and complaints via calls and correspondence.
- Utilize complex computer systems to provide prompt and accurate service.
- Analyze accounts to establish one-call resolution for customers.
- Offer assistance programs and explain budget and payment plan options.
- Manage service order requests, including equipment access and customer change requests.
- Maintain a professional disposition during diverse and stressful conditions.
- Assess customer needs and educate on procedures and services.
- Provide administrative and clerical support as needed.
- High school diploma or equivalent, and related customer experience.
- Valid driver's license.
- Proficiency in computer applications, including Microsoft Office and SAP.
- Ability to work in a high-volume, fast-paced environment.
- Excellent written, verbal, and interpersonal communication skills.
- Strong negotiation and problem-solving skills.
- Reliable attendance and flexibility to participate in comprehensive training.
Reporting to the Manager- Customer Contact Center, this role offers a competitive salary of $20.80 and a comprehensive benefits package, including medical, dental, vision, and 401K.
About Hope Gas: Hope Gas is a natural gas distribution company serving over 111,000 customers in West Virginia. We are headquartered in Morgantown, WV and are part of the Hope Utilities family of businesses.
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