Customer Service Representative

4 weeks ago


Morgantown, West Virginia, United States First United Bank Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First United Bank & Trust. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records.

Key Responsibilities

  • Provide excellent customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records and adhering to bank policies and procedures.
  • Work collaboratively with other team members to ensure seamless customer service and efficient operations.
  • Maintain a thorough understanding of bank products and services, including loan and deposit options, to effectively promote and sell to customers.
  • Stay up-to-date on bank policies, procedures, and regulatory requirements to ensure compliance and accurate record-keeping.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of customer service experience in a banking or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong analytical and problem-solving skills, with the ability to accurately process transactions and resolve customer issues.
  • Ability to work in a fast-paced environment, with a strong attention to detail and commitment to accuracy.

What We Offer

  • A competitive hourly rate, with opportunities for overtime and advancement.
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) and paid time off.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.


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