Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First United Bank & Trust. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records.
Key Responsibilities
- Provide excellent customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records and adhering to bank policies and procedures.
- Work collaboratively with other team members to ensure seamless customer service and efficient operations.
- Maintain a thorough understanding of bank products and services, including loan and deposit options, to effectively promote and sell to customers.
- Stay up-to-date on bank policies, procedures, and regulatory requirements to ensure compliance and accurate record-keeping.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Minimum 2 years of customer service experience in a banking or financial services environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
- Strong analytical and problem-solving skills, with the ability to accurately process transactions and resolve customer issues.
- Ability to work in a fast-paced environment, with a strong attention to detail and commitment to accuracy.
What We Offer
- A competitive hourly rate, with opportunities for overtime and advancement.
- A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) and paid time off.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
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