Installation and Service Specialist

3 weeks ago

Marquand, Missouri, United States Johnson Controls International Full time

Position Overview
We are seeking a skilled professional to become part of our team as an Installation and Service Specialist.

Key Responsibilities
This role is essential in supporting retail environments by installing and maintaining Inventory Control and Video systems.

What You Will Do
- Install, service, troubleshoot, and repair retail equipment at client locations.
- Document service calls using computer systems, detailing products serviced, tasks completed, hours worked, and parts used.
- Ensure an accurate inventory of parts to facilitate first-time resolutions.
- Educate and guide customers on the proper use of their equipment.
- Communicate with management regarding customer satisfaction, potential sales leads, and recurring issues.

Additional Duties
- Perform other related tasks as required.

Qualifications
- Associate degree in Electronics, Networking, or a related technical field, or equivalent military training.
- Valid driver's license is mandatory.
- Minimum of 3 years of relevant work experience.
- Completion of basic EAS and Video training and certifications is preferred.
- Strong organizational and interpersonal skills, with the ability to work independently.
- General electronics knowledge is essential.
- Must be willing to obtain or possess a state license as required (varies by state).
- Mechanical aptitude and proficiency with hand and power tools are necessary.
- Ability to perform physical tasks, including lifting and moving equipment weighing up to 50-70 lbs.

Physical Requirements
- Capable of working in various positions, including climbing ladders and working in confined spaces.

Skills and Competencies
- Strong organizational skills and a positive attitude.
- Quick learner with the ability to work independently or collaboratively.
- Proficient in MS Office and basic computer skills.
- Excellent written and verbal communication skills.
- Willingness to travel and work overtime as needed.
- Ability to read and interpret blueprints and scope documents.

Preferred Qualifications
- Certification in all Video & RFID solutions currently offered and serviced by the company is a plus.
- Networking Certification demonstrating full competency in essential networking concepts.

Johnson Controls International plc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

If you require accommodations during the application process due to a disability, please let us know.

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