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Customer Success Engineer, NGFW Specialist

2 months ago

Plano Texas, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Customer Success Engineer to join our team at Palo Alto Networks. As a key member of our Network Security team, you will play a critical role in delivering support and services across our Next Generation Firewall (NGFW) technologies.

Key Responsibilities
  • Product Expertise
    • Capture customer business and risk requirements, translating them into technical requirements
    • Knowledge of network security products and solutions
    • Work with Product and Engineering teams to ensure customers and partners get the most out of our products
    • Exposure with capacity planning, bug scrub, hardware and software lifecycle management
    • Exposure with NGFW features and services, including App-ID, user-ID, content-ID etc.
    • Exposure in the planning and execution NGFW software upgrade process in mission critical environment
  • Product Adoption
    • Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
    • Ensure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
    • Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
    • Facilitate customer engagements to ensure strategic alignment and adoption
  • Customer Impact
    • Understanding of NGFW and CDSS best practices and related tools (AIOps, BPA) to help customers maintain the highest levels of security
    • Understanding of customer software qualification, change management, and testing processes
    • Ability to create and present effective QBR/EBR presentations
    • Perform and document root cause analysis
    • Influence key stakeholders (internal and external) with strategic insights and recommendations
Requirements

To be successful in this role, you will need to have a strong understanding of network security products and solutions, as well as excellent communication and interpersonal skills. You will also need to be able to work effectively in a team environment and be able to influence key stakeholders.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about network security, we encourage you to apply for this exciting opportunity.