Customer Success Team Lead

3 days ago


Texas, United States The Candidate Recruitment Agency Full time
Customer Success Team Lead

We are seeking a seasoned Customer Success Team Lead to join our team at The Candidate Recruitment Agency. As a key member of our organization, you will be responsible for leading a team of Customer Success Specialists, ensuring top-tier client service while driving retention, expansion, and customer satisfaction.

Key Responsibilities:
  • Lead, mentor, and manage a team of Customer Success Specialists, focusing on team growth and performance.
  • Provide coaching, performance feedback, and professional development opportunities to your team.
  • Oversee relationships with key enterprise clients, ensuring long-term success and growth.
  • Actively manage high-profile accounts, guiding strategies for customer retention and satisfaction.
  • Design and implement customer success strategies that align with client business goals and company objectives.
  • Identify upsell opportunities and assist in expanding services within existing accounts.
  • Work closely with internal departments including Sales, Product, and Engineering to ensure customer needs are met.
  • Participate in strategic discussions to align customer requirements with the product roadmap.
  • Serve as the escalation point for any critical customer issues, ensuring swift resolution and customer satisfaction.
  • Use customer success metrics (churn, NPS, etc.) to guide the team in improving initiatives and driving client engagement.
  • Accurately forecast revenue and ensure KPIs are met within your team.
Benefits:
  • Competitive Salary: Reflective of experience, with additional bonus potential.
  • Work-Life Balance: Enjoy flexible hours and hybrid working arrangements.
  • Career Progression: Exposure to a high-growth scale-up with opportunities for advancement.
  • Company Culture: Quarterly company events and engagement activities.
  • Pension & Perks: Company pension, direct managerial support, and MacBook Pro with relevant accessories provided.

We are looking for a seasoned customer success leader with a strong background in SaaS or information technology, and at least 2+ years of leadership experience. If you're an experienced customer success leader ready to take on a high-impact role in a growing, innovative company, apply now and contribute to our rapid global expansion.



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