Cybersecurity Engineer
7 days ago
We are seeking a highly skilled Cybersecurity Engineer to join our Technical Assistance Center (TAC) team at Palo Alto Networks. As a member of this team, you will play a critical role in providing technical expertise and guidance to support teams, working directly with Engineering on cutting-edge new product development, and developing and delivering expert-level training materials for TAC support and Engineering teams.
Key Responsibilities- Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE)
- Work directly with Engineering on cutting-edge new product development, defining supportability and usability requirements for new products during the design phase and post-GA via enhancement requests
- Develop and deliver expert-level training materials for TAC support and Engineering teams, staying up-to-date with technical details on Palo Alto Networks new products and industry trends
- Develop advanced troubleshooting-focused tools and scripts to help solve complex customer issues and improve product supportability
- Work with TAC to provide expert-level technical support of customer issues that involve very complex network topologies, architectures, and security designs
- Own critical and executive-level issues for LAN/WAN and NGFWs, working primarily with Customer Support and Engineering to assist with identifying and resolving customer issues
- Minimum of 7 years of professional experience in technical support or development, supporting enterprise customers with very complex LAN/WAN environments
- Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g. BGP, OSPF), branch and DataCenter Architectures
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL
- Expertise with Cloud services and Infrastructure
- Familiarity with C, Python, or at least one scripting language
- Experience with Palo Alto Networks products is highly desired
Palo Alto Networks is a leader in the cybersecurity industry, committed to providing innovative solutions to protect our digital way of life. We are a diverse team of problem solvers who take risks and challenge the status quo. We believe in the power of collaboration and value in-person interactions, and we are committed to providing reasonable accommodations for all qualified individuals with a disability.
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