Customer Success Engineer

1 week ago


plano, United States The Fountain Group Full time

Onsite - Plano, TX.

$45.93/hour W2


Client-Facing experience is a must.

3+ years of experience with a bachelor's degree and relevant network/security certification, i.e. PCNSA, PCNSE, CCIE, CCNA, CCNP, CISSP


Responsibilities:


Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.

Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.

Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.

Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.

Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.


Skills:

=====

3+ years of experience in network security engineering, operations, support, or professional service, or similar roles.

Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable.

Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.

Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.

Network Security certification from Palo Alto Networks (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.

Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.

Experience in customer escalations, account management, and project management.

Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.



  • plano, United States Apex Systems Full time

    Title: Customer Success EngineerLocation: Fully on-site - 5 days per week in Plano, TXDuration: Year contract - potential for extension and conversion to permanentExact Compensation: $42.76 an hourDescription:Provide technical expertise on our client's Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products'...


  • Plano, United States Apex Systems Full time

    Title: Customer Success EngineerLocation: Fully on-site - 5 days per week in Plano, TXDuration: Year contract - potential for extension and conversion to permanentExact Compensation: $42.76 an hourDescription:Provide technical expertise on our client's Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products'...


  • Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Product Expert to join our team at Palo Alto Networks. As a key member of our customer success organization, you will be responsible for delivering exceptional product expertise and technical support to our customers. Your primary focus will be on ensuring our customers achieve their security...


  • Plano, United States The Fountain Group Full time

    Onsite - Plano, TX. $45.93/hour W2 Client-Facing experience is a must.3+ years of experience with a bachelor's degree and relevant network/security certification, i.e. PCNSA, PCNSE, CCIE, CCNA, CCNP, CISSPResponsibilities:Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products'...


  • Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Customer Success Engineer to join our team at Palo Alto Networks. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring our customers achieve their security objectives.Key ResponsibilitiesCapture customer business and risk requirements,...


  • Plano, Texas, United States Palo Alto Networks Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Engineer to join our team at Palo Alto Networks. As a key member of our Network Security team, you will be responsible for delivering support and services across our Next Generation Firewall (NGFW) technologies.Your primary focus will be on providing product-level expertise in account setup,...


  • Plano, Texas, United States Palo Alto Networks Full time

    Job DescriptionPalo Alto Networks is seeking a highly skilled Customer Success Engineer to join our Secure Access Service Edge (SASE) team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving product adoption.Key ResponsibilitiesProvide advanced product-level expertise and...


  • Plano, Texas, United States Imperva Full time

    Join Imperva's Cybersecurity TeamWe're seeking a highly skilled Cybersecurity Professional to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for ensuring high customer satisfaction and account success.Key Responsibilities:Develop and execute account plans to drive customer adoption and...


  • Plano, Texas, United States Akraya Full time

    Job Summary:We are seeking a driven Junior Customer Success Engineer with a strong foundation in Computer Science, Engineering, or Networking to join our team. This position is perfect for a recent STEM graduate aiming to harness their academic background and internship experiences to provide exceptional customer and technical support for our Next Generation...


  • Plano, United States Sapience Analytics Full time

    Company Description Sapience Analytics is a SaaS software provider focused on providing world class Workplace Analytics to companies around the world. Sapience is the complete People Analytics solution. Most People Analytics solutions focus on understating work patterns either by collecting data from external sources, for partial work activity, from only...


  • Plano, United States FiberLight Full time

    Position Overview The Customer Success Specialist is a blended retention role and sales support function. This role would be responsible for managing the needs of a pre-assigned external customer base of FiberLight’s customers, and internal sales team members. The specialist is responsible for the pre- and post-sale process which includes teaming with our...


  • Plano, Texas, United States Lucernex Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their long-term success and satisfaction with our products and...


  • Plano, Texas, United States Imperva Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Imperva. As a key member of our customer-facing team, you will be responsible for ensuring high customer satisfaction and account success.ResponsibilitiesDevelop and execute account plans to ensure successful deployment and configuration of Imperva products and...


  • Plano, Texas, United States PathSpot Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Potential with PathSpotAt PathSpot, we're revolutionizing the food industry with cutting-edge technology that detects foodborne illnesses in real-time. As a Customer Success Manager, you'll play a crucial role in driving customer success and growth.Key Responsibilities:Build and maintain...


  • Plano, Texas, United States A-SAFE USA Full time

    Job Title: Customer Success ManagerThe Customer Success Manager role is a critical position within our organization, responsible for driving customer satisfaction and retention. This individual will be the primary point of contact for our key customers, ensuring their needs are met and exceeded.Key Responsibilities:Develop and execute customized plans to...


  • Plano, Texas, United States FinThrive Full time

    About FinThriveFinThrive is a leading provider of innovative healthcare solutions, dedicated to advancing the healthcare economy. Our mission is to deliver exceptional customer experiences and drive business growth through strategic partnerships.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our...


  • Plano, United States Dell Technologies Full time

    Customer Success Manager - Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations,...


  • Plano, Texas, United States Lucernex Full time

    About the Role: We are seeking a highly motivated and results-driven Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their long-term success and satisfaction with our products and services.Key...


  • Plano, Texas, United States PathSpot Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt PathSpot, we're revolutionizing the food industry with cutting-edge technology that detects foodborne illnesses in real-time. As a Customer Success Manager, you'll play a pivotal role in driving customer success and growth across our enterprise brands.Key Responsibilities:Build...


  • Plano, Texas, United States PathSpot Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt PathSpot, we're on a mission to revolutionize the food industry with cutting-edge technology. As a Customer Success Manager, you'll play a crucial role in driving customer growth and satisfaction.Key Responsibilities:Build and maintain strong relationships with customers to...