Welcome Services Representative
3 days ago
We are seeking a skilled Welcome Services Representative to join our team at Hennepin County Medical Center. As a key member of our Welcome Services team, you will provide exceptional customer service to patients, families, and visitors, ensuring a positive and welcoming experience for all.
Key Responsibilities- Provide accurate and timely information to patients, families, and visitors in person or over the phone
- Conduct COVID-19 screenings at all information desks across the downtown campus
- Ensure proper PPE is worn by visitors and available at all public entrances
- Process ED and inpatient visitor requests in accordance with visitor policy guidelines
- Facilitate arrival of compassionate care visitation and patient care conferences
- Intake and document patient/visitor requests in a professional and courteous manner
- Collaborate with volunteer services and hospital ambassadors to support expanded coverage of welcome desks
- Coordinate with other departments to facilitate patient and visitor needs
- Operate electronic resources to complete required work and assist patients and families
- Process 20/20 parking vouchers for extended inpatient families
- Respond to inquiries from incoming calls and correspondence
- Exhibit excellent verbal communication skills
- Perform routine office tasks and projects as needed
- Function as a hospital resource for patient/visitor questions
- Provide way-finding assistance and maintain up-to-date resources
- Partner with departments to provide information and facilitate connections
- Support security enhancements and responses in common areas
- High school diploma
- One year of office customer service experience
- Heavy telephone and customer interaction experience
- Three years of clerical experience, including one year of experience in customer service and/or healthcare
- Previous experience working in a healthcare setting
- Fluency in additional languages besides English
- Proficiency with computers and commonly used programs
- Fluent in reading, writing, and speaking English
- Compassionate and dependable
- Excellent verbal communication skills
- Ability to relate well with people of various backgrounds
- Excellent organizational skills
- Commitment to delivering excellent customer service
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