Welcome Services Representative

3 days ago


Minneapolis, Minnesota, United States Hennepin County Medical Center Full time
Job Summary

We are seeking a skilled Welcome Services Representative to join our team at Hennepin County Medical Center. As a key member of our Welcome Services team, you will provide exceptional customer service to patients, families, and visitors, ensuring a positive and welcoming experience for all.

Key Responsibilities
  • Provide accurate and timely information to patients, families, and visitors in person or over the phone
  • Conduct COVID-19 screenings at all information desks across the downtown campus
  • Ensure proper PPE is worn by visitors and available at all public entrances
  • Process ED and inpatient visitor requests in accordance with visitor policy guidelines
  • Facilitate arrival of compassionate care visitation and patient care conferences
  • Intake and document patient/visitor requests in a professional and courteous manner
  • Collaborate with volunteer services and hospital ambassadors to support expanded coverage of welcome desks
  • Coordinate with other departments to facilitate patient and visitor needs
  • Operate electronic resources to complete required work and assist patients and families
  • Process 20/20 parking vouchers for extended inpatient families
  • Respond to inquiries from incoming calls and correspondence
  • Exhibit excellent verbal communication skills
  • Perform routine office tasks and projects as needed
  • Function as a hospital resource for patient/visitor questions
  • Provide way-finding assistance and maintain up-to-date resources
  • Partner with departments to provide information and facilitate connections
  • Support security enhancements and responses in common areas
Requirements
  • High school diploma
  • One year of office customer service experience
  • Heavy telephone and customer interaction experience
Preferred Qualifications
  • Three years of clerical experience, including one year of experience in customer service and/or healthcare
  • Previous experience working in a healthcare setting
  • Fluency in additional languages besides English
Knowledge, Skills, and Abilities
  • Proficiency with computers and commonly used programs
  • Fluent in reading, writing, and speaking English
  • Compassionate and dependable
  • Excellent verbal communication skills
  • Ability to relate well with people of various backgrounds
  • Excellent organizational skills
  • Commitment to delivering excellent customer service


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