Customer Service Representative

2 days ago


Hebron, Maine, United States Hertz Full time
Job Title: Customer Service Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Hertz. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide top-notch customer service to clients, responding to inquiries, resolving issues, and ensuring a positive experience.
  • Work closely with colleagues to ensure seamless communication and collaboration.
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to clients.
  • Meet or exceed performance metrics and targets, including customer satisfaction and resolution rates.
Requirements:
  • High school diploma or equivalent required.
  • 2+ years of customer service experience, preferably in a rental car or transportation industry.
  • Excellent communication and interpersonal skills, with the ability to work with diverse clients and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
Preferred Requirements:
  • Experience working in a call center or customer service environment.
  • Knowledge of the rental car industry and its products and services.
  • Fluency in multiple languages, including English and Spanish.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive training program, including on-the-job training and ongoing coaching and feedback.


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