Customer Service Representative

4 weeks ago


Hebron, Maine, United States Hertz Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Hertz. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide exceptional customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work collaboratively with our team to ensure seamless communication and a positive customer experience.
  • Develop and maintain a thorough understanding of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Utilize strong problem-solving skills to resolve customer complaints and concerns in a fair and efficient manner.
  • Stay up-to-date on company policies and procedures, ensuring compliance with all relevant regulations and guidelines.
Requirements
  • High School Diploma or equivalent.
  • 2 years of customer service experience.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
Preferred Requirements
  • Experience in dealing directly with customers, including handling inquiries, disputes, and adjustments.
  • 4 years of customer service experience with 2 years of sales experience.
Physical Requirements

The successful candidate must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, sitting, standing, walking, bending, and twisting, climbing, driving, pushing, and pulling, writing, lifting, seeing, and reading.



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