Customer Support Specialist
2 months ago
Hertz is seeking a dedicated Customer Service Associate to join our team
In this role, you will play a vital part in ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently. Your commitment to delivering outstanding service will be instrumental in maintaining Hertz's reputation for excellence.
Responsibilities:- Provide prompt and courteous assistance to customers via phone, email, or chat.
- Address customer inquiries, concerns, and requests with professionalism and empathy.
- Process transactions accurately and efficiently.
- Maintain a comprehensive understanding of Hertz's products, services, and policies.
- Collaborate effectively with team members to ensure seamless customer experiences.
- High School Diploma or equivalent required.
- Proven experience in a customer service role, demonstrating a passion for exceeding customer expectations.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computer systems and software applications.
- Ability to work independently and as part of a team in a fast-paced environment.
Hertz offers a comprehensive benefits package designed to support your well-being and career growth. This includes:
- Competitive compensation and opportunities for advancement.
- Comprehensive health insurance options, including medical, dental, and vision.
- Retirement savings plan with employer matching contributions.
- Paid time off and holidays.
- Employee assistance program for personal and professional support.
- Educational reimbursement programs to enhance your skills and knowledge.
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