Risk Assessment Supervisor

6 days ago


Anaheim, California, United States Quantum Electronic Payments Full time
Job Summary

Quantum Electronic Payments is seeking an experienced Underwriting Supervisor to lead a team of underwriters in assessing merchant applications for payment processing services. The successful candidate will be responsible for ensuring the integrity of our underwriting process, mitigating risk, and fostering customer satisfaction.

Key Responsibilities
  • Leadership and Guidance: Provide leadership and guidance to a team of underwriters, fostering a collaborative and high-performance work environment.
  • Application Review and Approval: Review and approve complex merchant applications, ensuring compliance with credit/risk scales, bank underwriting requirements, and company policies.
  • File Audits and Quality Control: Conduct thorough audits of underwriting files to ensure accuracy, consistency, and adherence to established guidelines.
  • Risk Identification and Process Improvement: Identify trends, potential risks, and areas for process improvement, implementing innovative solutions to enhance efficiency and mitigate risk.
  • Performance Metrics and Reporting: Track key performance metrics, such as application processing times, approval rates, and customer satisfaction levels. Generate reports and provide insights to senior management to drive informed decision-making and continuous improvement initiatives.
Requirements
  • Experience: 3+ years of merchant underwriting experience, preferably in a senior role.
  • Technical Skills: Ability to quickly learn and adapt to new proprietary software (CRM) as well as third-party vendor systems.
  • Business Acumen: Demonstrate the ability to solve critical business issues using innovative solutions.
  • Communication Skills: Proven ability in providing excellent and personalized customer service.
  • Research and Analytical Skills: Excellent research skills and attention to detail.
  • Leadership and Team Management: Ability to oversee a remote team and provide guidance and support as needed.
Benefits
  • Competitive Salary: Base salary range: $60,000 - $70,000.
  • Profit-Sharing Bonus: Quarterly profit-sharing bonuses as part of a total compensation package.
  • Comprehensive Benefits: Full range of medical, dental, retirement planning, and other benefits.


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