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Intake Coordinator

2 months ago

High Point, North Carolina, United States Amerita Full time
About the Role

Amerita is seeking a highly organized and detail-oriented Intake Coordinator to join our team. As an Intake Coordinator, you will play a critical role in ensuring the smooth processing of patient referrals and admissions.

Key Responsibilities
  • Process referrals received from referral sources in a timely and efficient manner.
  • Verify that all required documentation has been received to process the referral.
  • Ensure that Intake referral checklists are complete and accurate.
  • Enter patient demographic, insurance, and authorization information into the computer system.
  • Obtain authorizations and re-authorizations as required by payers and document this in the computer system.
  • Ensure that insurance verification is completed, and authorization is in place or requested prior to giving the referral to a pharmacist.
  • Communicate with other departments, including Sales and pharmacy staff, regarding the status of referrals and any authorization requirements.
  • Complete documentation of progress notes in the computer system.
  • Notify patients/caregivers regarding insurance coverage and payment responsibilities.
  • Maintain confidentiality of patient and proprietary information.
Requirements
  • High School Diploma/GED or equivalent required; Associate's Degree or some college preferred.
  • Minimum two (2) years of experience collecting referral information in the healthcare market.
  • Experience working with all payer types, including Medicare, Medicaid, and commercial insurance companies.
  • Knowledge of insurance verification and pre-certification procedures.
  • Understanding of the scope of services that Amerita can provide.
  • Strong verbal and written communication skills.