Disaster Case Management Supervisor

2 weeks ago

Myrtle Point, United States The Workforce Group Full time

Summary:

The Document Specialist Supervisor is responsible for overseeing a team of Document Specialists while ensuring the effective management of casework and the provision of support to applicants as part of disaster recovery, resiliency, and/or risk mitigation programs. The Supervisor ensures that the team maintains high-quality service standards and that applicants smoothly navigate the program requirements while receiving timely and effective assistance. The Supervisor will also monitor staff performance, compliance with regulatory guidelines, and achievement of program objectives while managing escalated cases and providing leadership to the team.

Location: Remote


Duties and Responsibilities:

  • Supervise and manage a team of Document Specialists, providing guidance, support, and performance feedback.
  • Oversee applicant intake and review processes, ensuring compliance with program requirements.
  • Coordinate and verify the collection and review of applicant information and required documents, ensuring adherence to program guidelines.
  • Ensure that all case files are accurately maintained, and that documentation is completed promptly.
  • Provide oversight for data entry and document management within the applicable systems of record.
  • Serve as an escalation point for complex applicant inquiries or issues related to program policies, rules, and services.
  • Ensure team members provide high-quality customer service via phone and email and respond to inquiries about program requirements and application status.
  • Monitor and analyze electronic and hard copy correspondence, documents, and forms to ensure accurate processing and adherence to deadlines.
  • Conduct team meetings and provide regular updates to senior leadership regarding applicant progress, staff performance, and overall program status.
  • Ensure full compliance with all documentation standards, program regulations, and federal, state, and local requirements.
  • Monitor caseloads and ensure cases are closed appropriately once the application process is completed.
  • Develop training materials and ensure all team members are properly trained on program requirements, customer service standards, and compliance measures.
  • Perform other supervisory and administrative duties as assigned to support program goals.

Qualifications, Knowledge, Skills, and Abilities:

  • A bachelor's degree in social services or a related field is preferred.
  • Minimum of three (3) years of experience in disaster recovery, housing support services, social services, or case management, with at least one (1) year in a supervisory or leadership role.
  • Strong leadership and team management skills, with the ability to motivate and guide staff to meet performance goals.
  • Excellent written, verbal, and interpersonal communication skills, focusing on providing clear and understandable guidance to a diverse group of applicants and team members.
  • Proficiency in using MS Office applications (Word, PowerPoint, Outlook, Excel) and the ability to learn new software and management information systems.
  • Strong organizational and multitasking skills, with the ability to prioritize work in a fast-paced environment while maintaining attention to detail.
  • Bilingual language skills (English/Spanish) are a plus.
  • Ability to handle escalated cases professionally and provide resolution in line with program policies.

ABOUT US

The Workforce Group (WFG) is a Great Place to Work®-Certified company. We are a team of dedicated professionals who pull together to meet the needs of communities partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration regardless of race, color, sex, national origin, age, protected veteran status, or disability status.



Job Posted by ApplicantPro

  • Disaster Case Management Team Lead

    2 weeks ago

    Myrtle Point, Oregon, United States The Workforce Group Full time

    Job Title: Disaster Case Management SupervisorAt The Workforce Group, we are seeking a highly skilled and experienced Disaster Case Management Supervisor to join our team. As a key member of our disaster recovery operations, you will be responsible for overseeing a team of Document Specialists and ensuring the effective management of casework and support to...

  • Disaster Recovery Program Manager

    2 weeks ago

    Myrtle Point, Oregon, United States The Workforce Group Full time

    Job SummaryThe Disaster Case Management Supervisor is responsible for overseeing a team of Document Specialists, ensuring the effective management of casework and providing support to applicants in disaster recovery, resiliency, and/or risk mitigation programs.Key ResponsibilitiesSupervise and manage a team of Document Specialists, providing guidance,...

  • Case Manager Position

    2 weeks ago

    Myrtle Point, Oregon, United States Alex Nahai Law Full time

    **Job Summary**We are seeking a highly organized and detail-oriented Case Manager to support our legal team at Alex Nahai Law Firm. The ideal candidate will have strong communication skills, experience in legal case management, and a passion for delivering exceptional results.Key Responsibilities:Manage client cases with attention to detail and a focus on...

  • Traveling Disaster Recovery Specialist

    2 weeks ago

    Myrtle Beach, South Carolina, United States SERVPRO of Georgetown & Horry County - 12176 Full time

    Job Opportunity: Traveling Disaster Recovery TechnicianWe are seeking a highly skilled and motivated individual to join our team as a Traveling Disaster Recovery Technician. As a key member of our team, you will be responsible for responding to emergency situations, including water damage and fire damage, and performing restoration activities.Key...

  • Case Manager Position

    1 week ago

    Myrtle Point, Oregon, United States Alex Nahai Law Full time

    Job Summary:We are seeking a highly organized and detail-oriented Case Manager to support our legal team at Alex Nahai Law Firm. The ideal candidate will have strong communication skills, experience in legal case management, and a passion for delivering exceptional results.Key Responsibilities:- Manage client cases with attention to detail and a focus on...

  • Traveling Disaster Recovery Specialist

    2 weeks ago

    Myrtle Beach, South Carolina, United States SERVPRO of Georgetown & Horry County - 12176 Full time

    Join Our Team of Disaster Recovery ExpertsWe are seeking a highly skilled and motivated individual to join our team of disaster recovery experts. As a traveling disaster recovery specialist, you will be responsible for responding to emergency situations, including water damage and fire damage, and performing restoration activities such as water extraction,...

  • Certified Mobile Research Nurse

    2 weeks ago

    Myrtle Beach, South Carolina, United States Professional Case Management Full time

    Job Title: Certified Mobile Research Nurse (CMRN)Professional Case Management is seeking a Certified Mobile Research Nurse (CMRN) to join our team. As a CMRN, you will be responsible for conducting mobile visits for study participants, working cooperatively with Clinical Project Managers, Coordinators, and site personnel to complete visits and submit...

  • Case Manager

    1 month ago

    Myrtle Beach, South Carolina, United States FAMILYTIES OF SC LLC Full time

    Job SummaryWe are seeking a skilled Case Manager to join our team at FamilyTIES of SC LLC. As a Case Manager, you will be responsible for coordinating and providing care to clients in accordance with SCDHHS/CLTC area offices. Your primary goal will be to ensure that clients receive the most appropriate and effective care possible.Key ResponsibilitiesAssess,...

  • RN Case Manager

    2 weeks ago

    Stevens Point, Wisconsin, United States Amergis Full time

    Job Summary:Amergis is seeking a skilled RN Case Manager to coordinate continuum of care activities for assigned patients and ensure optimum utilization of resources, service delivery, and compliance with medical regime.Key Responsibilities:Perform and coordinate initial assessments and ongoing reassessments of patients' statusDocument patient case...

  • Travel Nurse RN Position

    4 weeks ago

    Myrtle Beach, South Carolina, United States TotalMed Case Management Staffing Full time

    Job Title: Registered Nurse-Home HealthTotalMed Case Management Staffing is seeking a skilled and compassionate Registered Nurse-Home Health to join our team for a travel assignment in Myrtle Beach, South Carolina.About the Job:This is a 13-week travel nursing job with 40 hours per week, offering a unique opportunity to work with a reputable healthcare...

  • Care Management Supervisor

    3 weeks ago

    High Point, North Carolina, United States RHA Health Services Full time

    Job Title: IDD Care Management SupervisorWe are seeking a highly skilled and experienced IDD Care Management Supervisor to join our team at RHA Health Services. As a key member of our care management team, you will be responsible for leading and directing the operations of care management services, ensuring sustained high-quality care and services to...

  • Clinical Research Nurse

    2 weeks ago

    Myrtle Beach, South Carolina, United States Professional Case Management Full time

    Make a Difference in Clinical ResearchJoin our team of dedicated professionals at Professional Case Management as a Certified Mobile Research Nurse (CMRN). As a CMRN, you will play a crucial role in conducting mobile visits for study participants, working closely with Clinical Project Managers, Coordinators, and site personnel to ensure accurate source...

  • Clinical Research Nurse

    2 weeks ago

    Myrtle Beach, South Carolina, United States Professional Case Management Full time

    Make a Difference in Clinical ResearchAs a Clinical Research Nurse with Professional Case Management, you will have the opportunity to work on a per diem/PRN basis, conducting mobile visits for study participants. Your responsibilities will include setting appointments within the required visitation window, working cooperatively with Clinical Project...

  • Clinical Research Nurse

    2 weeks ago

    Myrtle Beach, South Carolina, United States Professional Case Management Full time

    Make a Difference in Clinical ResearchAs a Clinical Research Nurse with Professional Case Management, you will have the opportunity to make a meaningful impact in the field of clinical research. This per diem/PRN position involves working with a team of experienced professionals to conduct mobile visits for study participants.Key Responsibilities:Setting...

  • Clinical Research Nurse

    2 weeks ago

    Myrtle Beach, South Carolina, United States Professional Case Management Full time

    Make a Difference in Clinical ResearchAs a Certified Mobile Research Nurse with Professional Case Management, you will have the opportunity to work on a per diem/PRN basis, conducting mobile visits for study participants. Your role will involve setting appointments within the required visitation window to complete visits and submit accurate source...

  • Travel Nurse RN Hospice Position

    2 weeks ago

    Central Point, Oregon, United States TotalMed Case Management Staffing Full time

    Job Title: Registered Nurse - HospiceTotalMed Case Management Staffing is seeking a skilled Registered Nurse to join our team for a travel assignment in Central Point, Oregon.Job Description:Specialty: HospiceDiscipline: Registered NurseDuration: 13 weeksShift: 8 hours, daysEmployment Type: TravelWe are looking for a dedicated and compassionate Registered...

  • Traveling Pharmacist

    3 weeks ago

    Stevens Point, Wisconsin, United States TotalMed Case Management Staffing Full time

    Job Title: PharmacistTotalMed Case Management Staffing is seeking a skilled Pharmacist to fill a travel position in Stevens Point, Wisconsin.Job Details:Specialty: PharmacistDiscipline: Allied Health ProfessionalEmployment Type: TravelWe are looking for a dedicated and experienced Pharmacist to join our team for a 13-week assignment. The ideal candidate will...

  • Travel Nurse RN Hospice Position

    2 weeks ago

    Central Point, Oregon, United States TotalMed Case Management Staffing Full time

    Job Title: Registered Nurse - HospiceTotalMed Case Management Staffing is seeking a skilled Registered Nurse to join our team for a travel nursing assignment in Central Point, Oregon.Job Summary:We are looking for a compassionate and experienced Registered Nurse to provide high-quality care to patients in a hospice setting. The ideal candidate will have a...

  • Clinical Case Manager RN

    2 weeks ago

    High Point, North Carolina, United States CVS Health Full time

    Job SummaryCVS Health is seeking a skilled RN Case Manager to join our team. As a RN Case Manager, you will be responsible for telephonically assessing, planning, implementing, and coordinating all case management activities with members to evaluate their medical needs and facilitate their overall wellness.Key ResponsibilitiesDevelop a proactive course of...

  • Traveling Pharmacist

    2 weeks ago

    Stevens Point, Wisconsin, United States TotalMed Case Management Staffing Full time

    TotalMed Case Management Staffing is seeking a skilled Pharmacist to fill a travel position in a hospital setting.Job DetailsSpecialty: PharmacistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelWe are looking for a dedicated and experienced Pharmacist to join our team in Stevens Point,...