Disaster Case Management Supervisor

1 month ago

Myrtle Point, United States The Workforce Group Full time

Summary:

The Document Specialist Supervisor is responsible for overseeing a team of Document Specialists while ensuring the effective management of casework and the provision of support to applicants as part of disaster recovery, resiliency, and/or risk mitigation programs. The Supervisor ensures that the team maintains high-quality service standards and that applicants smoothly navigate the program requirements while receiving timely and effective assistance. The Supervisor will also monitor staff performance, compliance with regulatory guidelines, and achievement of program objectives while managing escalated cases and providing leadership to the team.

Location: Remote


Duties and Responsibilities:

  • Supervise and manage a team of Document Specialists, providing guidance, support, and performance feedback.
  • Oversee applicant intake and review processes, ensuring compliance with program requirements.
  • Coordinate and verify the collection and review of applicant information and required documents, ensuring adherence to program guidelines.
  • Ensure that all case files are accurately maintained, and that documentation is completed promptly.
  • Provide oversight for data entry and document management within the applicable systems of record.
  • Serve as an escalation point for complex applicant inquiries or issues related to program policies, rules, and services.
  • Ensure team members provide high-quality customer service via phone and email and respond to inquiries about program requirements and application status.
  • Monitor and analyze electronic and hard copy correspondence, documents, and forms to ensure accurate processing and adherence to deadlines.
  • Conduct team meetings and provide regular updates to senior leadership regarding applicant progress, staff performance, and overall program status.
  • Ensure full compliance with all documentation standards, program regulations, and federal, state, and local requirements.
  • Monitor caseloads and ensure cases are closed appropriately once the application process is completed.
  • Develop training materials and ensure all team members are properly trained on program requirements, customer service standards, and compliance measures.
  • Perform other supervisory and administrative duties as assigned to support program goals.

Qualifications, Knowledge, Skills, and Abilities:

  • A bachelor's degree in social services or a related field is preferred.
  • Minimum of three (3) years of experience in disaster recovery, housing support services, social services, or case management, with at least one (1) year in a supervisory or leadership role.
  • Strong leadership and team management skills, with the ability to motivate and guide staff to meet performance goals.
  • Excellent written, verbal, and interpersonal communication skills, focusing on providing clear and understandable guidance to a diverse group of applicants and team members.
  • Proficiency in using MS Office applications (Word, PowerPoint, Outlook, Excel) and the ability to learn new software and management information systems.
  • Strong organizational and multitasking skills, with the ability to prioritize work in a fast-paced environment while maintaining attention to detail.
  • Bilingual language skills (English/Spanish) are a plus.
  • Ability to handle escalated cases professionally and provide resolution in line with program policies.

ABOUT US

The Workforce Group (WFG) is a Great Place to Work®-Certified company. We are a team of dedicated professionals who pull together to meet the needs of communities partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration regardless of race, color, sex, national origin, age, protected veteran status, or disability status.



Job Posted by ApplicantPro

  • Disaster Recovery Program Manager

    1 month ago

    Myrtle Point, Oregon, United States The Workforce Group Full time

    Job SummaryThe Disaster Case Management Supervisor is responsible for overseeing a team of Document Specialists, ensuring the effective management of casework and providing support to applicants in disaster recovery, resiliency, and/or risk mitigation programs.Key ResponsibilitiesSupervise and manage a team of Document Specialists, providing guidance,...

  • Traveling Disaster Recovery Specialist

    1 month ago

    Myrtle Beach, South Carolina, United States SERVPRO of Georgetown & Horry County - 12176 Full time

    Job Opportunity: Traveling Disaster Recovery TechnicianWe are seeking a highly skilled and motivated individual to join our team as a Traveling Disaster Recovery Technician. As a key member of our team, you will be responsible for responding to emergency situations, including water damage and fire damage, and performing restoration activities.Key...

  • Case Manager Position

    4 weeks ago

    Myrtle Point, Oregon, United States Alex Nahai Law Full time

    **Job Summary**We are seeking a highly organized and detail-oriented Case Manager to support our legal team at Alex Nahai Law Firm. The ideal candidate will have strong communication skills, experience in legal case management, and a passion for delivering exceptional results.Key Responsibilities:Manage client cases with attention to detail and a focus on...

  • Traveling Disaster Recovery Specialist

    4 weeks ago

    Myrtle Beach, South Carolina, United States SERVPRO of Georgetown & Horry County - 12176 Full time

    Join Our Team of Disaster Recovery ExpertsWe are seeking a highly skilled and motivated individual to join our team of disaster recovery experts. As a traveling disaster recovery specialist, you will be responsible for responding to emergency situations, including water damage and fire damage, and performing restoration activities such as water extraction,...

  • Case Manager Position

    4 weeks ago

    Myrtle Point, Oregon, United States Alex Nahai Law Full time

    Job Summary:We are seeking a highly organized and detail-oriented Case Manager to support our legal team at Alex Nahai Law Firm. The ideal candidate will have strong communication skills, experience in legal case management, and a passion for delivering exceptional results.Key Responsibilities:- Manage client cases with attention to detail and a focus on...

  • Clinical Research Nurse

    4 weeks ago

    Myrtle Beach, South Carolina, United States Professional Case Management Full time

    Make a Difference in Clinical ResearchAs a Clinical Research Nurse with Professional Case Management, you will have the opportunity to make a meaningful impact in the field of clinical research. This per diem/PRN position involves working with a team of experienced professionals to conduct mobile visits for study participants.Key Responsibilities:Setting...

  • Clinical Research Nurse

    1 month ago

    Myrtle Beach, South Carolina, United States Professional Case Management Full time

    Make a Difference in Clinical ResearchAs a Certified Mobile Research Nurse with Professional Case Management, you will have the opportunity to work on a per diem/PRN basis, conducting mobile visits for study participants. Your role will involve setting appointments within the required visitation window to complete visits and submit accurate source...

  • Traveling Pharmacist

    4 weeks ago

    Stevens Point, Wisconsin, United States TotalMed Case Management Staffing Full time

    TotalMed Case Management Staffing is seeking a skilled Pharmacist to fill a travel position in a hospital setting.Job DetailsSpecialty: PharmacistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelWe are looking for a dedicated and experienced Pharmacist to join our team in Stevens Point,...

  • Nurse Case Manager

    1 month ago

    Stevens Point, Wisconsin, United States St Croix Hospice Full time

    Job SummaryThe Registered Nurse Case Manager is responsible for planning, organizing, and directing hospice care. This role requires experience in nursing, with a focus on community health education and experience.Key ResponsibilitiesCompletes comprehensive assessments of patients and families to determine hospice needs.Provides professional nursing care by...

  • Travel Nurse RN Position

    3 weeks ago

    Moss Point, Mississippi, United States TotalMed Case Management Staffing Full time

    TotalMed Case Management Staffing is seeking a travel nurse RN with expertise in hospice care for a travel nursing assignment in Oregon.Job DetailsSpecialty: HospiceDiscipline: RNEmployment Type: TravelWe are looking for a qualified Registered Nurse to provide high-quality care to patients in a hospice setting. The ideal candidate will have experience...

  • Case Manager

    4 weeks ago

    Point Pleasant, WV, United States BrightSpring Health Services Full time

    Job SummaryWe are seeking a skilled Case Manager to join our team at BrightSpring Health Services. As a Case Manager, you will be responsible for ensuring the highest level of care for our clients by coordinating their services and resources.Key ResponsibilitiesReceives and responds to incoming calls from referral sources and potential clients, exchanging...

  • Law Firm Case Manager

    4 weeks ago

    East Point, Georgia, United States Atlanta Family & Immigration Law Firm Full time

    We are seeking a highly organized and detail-oriented Case Management Coordinator to join our team at Atlanta Family & Immigration Law Firm. As a Case Management Coordinator, you will be responsible for overseeing all aspects of case management, including drafting legal documents, conducting legal research, and managing case files.The ideal candidate will...

  • Law Firm Case Manager

    4 weeks ago

    High Point, North Carolina, United States Atlanta Family & Immigration Law Firm Full time

    Job Title: Legal Case ManagerAbout the Role:We are seeking a highly organized and detail-oriented Legal Case Manager to join our team at Atlanta Family & Immigration Law Firm. As a Legal Case Manager, you will be responsible for overseeing all aspects of case management, including drafting legal documents, conducting legal research, and managing case...

  • Hospice RN Case Manager

    1 month ago

    Myrtle Beach, United States Gentiva Hospice Full time

    Join our team as a Hospice RN Case Manager and make a difference when life matters most. We offer personal care, palliative care and hospice to give people the care they need with dignity, grace, and love. The primary territory coverage area for this role is Horry County, SC. As a Hospice RN Case Manager, you will: Report directly to the Administrator,...

  • Supervisor Medical Coding

    2 weeks ago

    Somers Point, United States Clinical Management Consultants Full time

    A leading acute care hospital located in coastal southern New Jersey is now seeking an experienced Supervisor Medical Coding to join their award-winning healthcare team. This integrated healthcare system offers comprehensive medical and surgical services across multiple inpatient and outpatient care facilities. This facility is proud to be fully accredited...

  • Supervisor Medical Coding

    2 weeks ago

    Somers Point, United States Clinical Management Consultants Full time

    Job DescriptionA leading acute care hospital located in coastal southern New Jersey is now seeking an experienced Supervisor Medical Coding to join their award-winning healthcare team.This integrated healthcare system offers comprehensive medical and surgical services across multiple inpatient and outpatient care facilities. This facility is proud to be...

  • RN Case Manager

    4 weeks ago

    Sand Point, United States Eastern Aleutian Tribes Full time

    The *RN Case Manager* coordinates care and brings together the many different resources throughout the continuum of healthcare services to serve a wide variety of patients in Eastern Aleutian Tribes’ small, rural communities. The incumbent serves to bridge disparate systems of care into one unified continuum of care from the remote village clinic to the...

  • RN Case Manager

    3 weeks ago

    Sand Point, United States Eastern Aleutian Tribes Full time

    The *RN Case Manager* coordinates care and brings together the many different resources throughout the continuum of healthcare services to serve a wide variety of patients in Eastern Aleutian Tribes’ small, rural communities. The incumbent serves to bridge disparate systems of care into one unified continuum of care from the remote village clinic to the...

  • Supervisor Medical Coding

    1 week ago

    Somers Point, United States Clinical Management Consultants Full time

    A leading acute care hospital located in coastal southern New Jersey is now seeking an experienced Supervisor Medical Coding to join their award-winning healthcare team.This integrated healthcare system offers comprehensive medical and surgical services across multiple inpatient and outpatient care facilities. This facility is proud to be fully accredited by...

  • Supervisor Medical Coding

    2 weeks ago

    Somers Point, United States Clinical Management Consultants Full time

    A leading acute care hospital located in coastal southern New Jersey is now seeking an experienced Supervisor Medical Coding to join their award-winning healthcare team. This integrated healthcare system offers comprehensive medical and surgical services across multiple inpatient and outpatient care facilities. This facility is proud to be fully accredited...