Intake Worker II

2 weeks ago


Stevens Point, Wisconsin, United States The Salvation Army USA Central Territory Full time
About the Role

The Salvation Army USA Central Territory is seeking a highly skilled and compassionate Intake Worker II to join our team at the Stevens Point shelter. As a key member of our social services team, you will play a vital role in supporting the Social Services Director in overseeing and coordinating all clients, intake staff, volunteers, and activities of the Emergency Shelter.

Key Responsibilities:

  • Manage and coordinate all shelter operations, ensuring efficient and effective service delivery to program participants, staff, and volunteers.
  • Assist with recording and maintaining daily statistical records of all shelter services, providing valuable insights for program improvement.
  • Monitor and record non-food donations to the shelter, ensuring that resources are utilized effectively.
  • Attend department staff meetings, community meetings, and other assigned meetings to stay informed and contribute to collaborative efforts.
  • Adjust intake/shelter workers' schedules as needed, providing coverage during employee absences and ensuring seamless service delivery.
  • Supervise volunteers within the shelter program, fostering a positive and productive work environment.
  • Meet with the supervisor weekly to review shelter operations, identifying areas for improvement and implementing changes as needed.
  • Enter client records and monitor the accuracy of information in the HMIS, ensuring data integrity and compliance.
  • Train and assist staff and volunteers on policies, procedures, and record-keeping, promoting a culture of excellence and accountability.
  • Evaluate new employees during the employment orientation period, providing constructive feedback and support for growth and development.

Requirements:

  • High school diploma or equivalent; Associate's degree preferred.
  • Valid Wisconsin Driver's License with clearance to drive from The Salvation Army's insurance carrier.
  • Two years' experience in Human Services, with one year of experience working with the homeless population.
  • Management experience preferred.

The Salvation Army is an equal opportunity employer. We encourage candidates from diverse backgrounds, including those who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree, to apply.


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