Behavioral Health Intake Coordinator
4 weeks ago
Necco, LLC is seeking a highly skilled Intake Specialist to join our team. This role will play a crucial part in supporting our team and serving as a liaison to the finance department.
The selected candidate will be responsible for maintaining the flow of referrals, ensuring data accuracy, and facilitating communication between internal teams and external stakeholders.
Key Responsibilities:
- Data Entry & Systems
- Accurately and promptly enter relevant information into applicable databases
- Review reports for accuracy and address any discrepancies
- Provide feedback to office staff on referral processes and any identified barriers
- Track and manage all incoming referrals in a timely and organized manner
Referral Management:
- Obtain and document all necessary referral information and enter it into the Electronic Health Record (EHR) system
- Contact referral sources to verify and confirm provided information
- Ensure all intake information and consents are obtained and accurately completed
- Communicate the completion of referrals and all accompanying information to Administrative and Eligibility Specialists
Fiscal and Medicaid Service Management:
- Act as a liaison to the finance team regarding billing-related matters
- Verify insurance details for all Behavioral Health referrals and enter the information into the EHR
- Facilitate communication between Administrative Specialists, Program Directors, and other relevant parties
Team Responsibilities:
- Provide exceptional customer service to all stakeholders
- Coordinate the flow of external communications (phone, fax, mail, and email)
- Attend and actively participate in Necco meetings, conference calls, and other activities
- Communicate professionally and courteously with referrals, clients, and team members
- Maintain the confidentiality of client records and office activities
- Conduct ongoing internal quantitative audits of referral charts, as outlined in policies and procedures, to ensure compliance with internal and external standards. Report audit results to the Supervisor as requested
- Accept additional tasks as needed in a self-directed team environment
- Understand and adhere to our Corporate Culture Principles and Strategy
- Contribute to achieving our mission: "We Build Families"
- Take ownership of and participate in the Individual Performance Scorecard
Requirements:
- Minimum of 21 years of age
- High School diploma required (college degree preferred)
- Valid Driver's License
- Minimum of 3 years of experience in office administration, data entry, or billing (experience in Ohio, West Virginia, Kentucky, or Georgia is preferred)
- 100/300/100 auto insurance coverage
- Willingness to undergo training and travel as needed
- Strong organizational and technological skills
- Excellent written and oral communication abilities
- Successful completion of all required criminal background checks
- Proficiency in Microsoft Office, databases, Electronic Health Records (EHR), and dashboard systems
- Ability to identify issues and proactively discuss them with appropriate teammates
- Demonstrated ability to meet both scheduled and unplanned deadlines with accuracy
Necco, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment and encourage applicants from all backgrounds to apply.
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