Parts Counter Sales Specialist

1 week ago


Altoona, Pennsylvania, United States M&K Truck Centers Full time
Job Overview

We are seeking a skilled Parts Counter Sales professional to join our team at M&K Truck Centers. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring the efficient sale and distribution of heavy-duty truck parts.

Key Responsibilities:
  • Utilize catalogs and computer systems to identify replacement truck parts, stock numbers, and pricing.
  • Assess customer needs through inspections of old parts or descriptions of malfunctions to recommend appropriate replacements.
  • Process telephone orders for Mack and Volvo truck parts in a timely and accurate manner.
  • Fulfill customer orders from warehouse stock and prepare accurate sales slips or contracts.
  • Handle payments and obtain credit authorizations as necessary.
  • Conduct regular inventory checks to maintain accurate stock levels in the parts counter.
  • Advise customers on substitution or modification of parts when identical replacements are unavailable.
  • Inspect returned parts for defects and facilitate exchanges or refunds as needed.
  • Organize and label parts in the warehouse according to established systems for easy retrieval.
Requirements:
  • Minimum of 1 year of experience in parts counter sales, specifically related to heavy-duty truck parts.
  • Familiarity with CDK software is a plus.
  • Strong ability to read and comprehend instructions and information.
  • Excellent communication skills to assist customers effectively at the parts counter.
  • Willingness to learn the dealership's computer system through training.
  • Maintain a professional appearance and demeanor.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and dynamic work environment.


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