Part Time Front End Manager

1 day ago

Altoona, Pennsylvania, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused Part Time Front End Manager to join our team at Joann. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, driving sales, and leading our team members to achieve their full potential.

Key Responsibilities

Hearts

  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model, and meeting their needs.
  • Engage with customers about their projects, escort them to the desired product's location, and provide product knowledge.
  • Process customer transactions efficiently and professionally at the cutting counter and cash register.

Hands

  • Unload freight from the truck, sort it according to company procedures, and stock shelves accurately according to planogram.
  • Maintain a high level of productivity and attention to detail while cleaning and recovering shelves, putting away returns, and cleaning up spills/messes.
  • Assist leadership in minimizing shrink by ensuring policy and procedure compliance, including cutting counter accuracy, remnants, damages, and inventory management.

Minds

  • Invite customers to participate in store activities, such as Education Classes, Custom Framing, and other events.
  • Drive sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships.
  • Work with store management to identify opportunities to drive the business and increase sales/profit.

Inspire

  • Work closely with Store Management to identify key tasks and assist in delegating them to Team Members.
  • Follow-up to ensure tasks are completed well and in a timely manner.
  • Act as MOD to open/close store when no member of store management is present.

Physical Requirements

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.

Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by Joann and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

Education & Experience

Education Minimum: High School Diploma or equivalent

Experience Minimum: 1+ years of supervisory experience in a customer-centric environment

Experience Preferred: 2-3+ years of retail supervisory experience

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