Part Time Front End Manager
1 week ago
Job Summary
We are seeking a highly motivated and customer-focused Part Time Front End Manager to join our team at Joann. As a Part Time Front End Manager, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making Joann their Happy Place.
Key Responsibilities
Hearts
- Provide exceptional customer service by greeting every customer and using the F.A.S.T. service model to meet their needs.
- Engage with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Process customer transactions efficiently and accurately.
Hands
- Process customer transactions at the cutting counter and cash register in an efficient and friendly manner.
- Lift, place, and arrange items on shelves and racks.
- Stock shelves accurately according to planogram.
Minds
- Drive sales through product knowledge, active selling techniques, and building strong customer relationships.
- Assist leadership in minimizing shrink in the store by ensuring policy and procedure compliance.
- Work with store management to identify opportunities to drive the business and increase sales/profit.
Inspire
- Work closely with Store Management to identify key tasks and assist in delegating them to Team Members.
- Follow-up to ensure tasks are completed well and in a timely manner.
- May act as MOD to open/close store when no member of store management is present.
Requirements
Education: High School Diploma or equivalent
Experience: 1+ years of supervisory experience in a customer-centric environment
Preferred: 2-3+ years of retail supervisory experience
Physical Requirements
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on consistent basis throughout their shift.
Availability
Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by Joann and are not guaranteed any particular number of hours per week.
Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year.
Benefits
- Medical, Dental and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount
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