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IT Program Manager

2 months ago

Knoxville, Tennessee, United States Altar'd State Full time

About Us

Altar'd State is a flourishing women's fashion retailer known for its five distinctive brands, operating in over 130 locations across 38 states. Our stores are designed to be a refuge, offering a beautiful environment both inside and out. We pride ourselves on creating welcoming experiences and employing warm associates, all while curating thoughtfully selected products. Our brands are rooted in the principles of giving back and making a positive impact in the world.

Our Purpose

"Stand Out. For Good" encapsulates our mission. These four words represent our commitment to making a difference. Through initiatives like Mission Mondays, where a portion of our net proceeds supports local charities, and our ongoing partnership with Coprodeli USA to construct schools for underprivileged communities in Peru, we strive to contribute meaningfully to those in need.

The Position

The IT Program Manager plays a crucial role within the Information Technology Development Team. This position is responsible for overseeing all IT initiatives from inception to completion. The Program Manager will create and uphold project plans, timelines, and budgets, while forecasting workload and resource allocation. A significant focus will be on managing the SAP implementation project through its Deployment and Hypercare phases.

Key Responsibilities

  • Oversee planning, scope management, financial oversight, and execution of IT projects aligned with business goals.
  • Establish project milestones and drive progress towards completion.
  • Lead and coordinate project scope and objectives, clarifying the roles and responsibilities of each team member.
  • Utilize standard project management tools and procedures to monitor project performance, adhering to Altar'd State's standards.
  • Identify and address resource requirements, including personnel, IT systems, and onboarding materials.
  • Guide project team members and facilitate productive meetings and workshops.
  • Collaborate effectively with vendors to develop and adhere to a shared project plan.
  • Identify and manage project-related issues and risks, developing appropriate mitigation strategies.
  • Proactively remove obstacles in project execution and development sprints.
  • Employ critical thinking to manage project dependencies throughout the lifecycle.
  • Provide consistent project status updates to all organizational levels.
  • Work closely with internal product owners to fulfill business requirements from the prioritized development backlog.
  • Ensure smooth onboarding of projects for effective post-deployment support.
  • Communicate proactively with all team members, stakeholders, and leadership regarding project status, risks, mitigation plans, and overall progress, ensuring alignment among stakeholders.

Qualifications

  • Ability to collaborate with diverse teams and stakeholders, fostering consensus around projects.
  • Exceptional organizational skills with the capacity to manage multiple priorities in a dynamic environment.
  • Strong negotiation skills with both internal customers and external service providers.
  • Excellent interpersonal and communication skills, both verbal and written; capable of conveying ideas to both technical and non-technical audiences.
  • Comfortable navigating ambiguity and adapting to unexpected changes.
  • A servant leader who promotes collaborative approaches with internal and external partners.
  • Proven ability to establish trust through a commitment to high ethical and professional standards.
  • Familiarity with Project Management Methodologies, including Waterfall and Agile frameworks, particularly Scrum.
  • Exhibits professionalism and sound judgment.
  • Experience managing full-cycle SAP Projects with a minimum of three years in SAP Project Management.
  • Strong expertise in S4 HANA.
  • Preferred experience in the SAP Domain with hands-on functional knowledge.
  • Maintaining annual PMP certification and staying updated with PMP trends.
  • Bachelor's degree required; technology-related fields preferred.