Mental Health Case Manager

5 days ago

Knoxville, Tennessee, United States Y.A.P.A. Apartment Living Program, Inc. Full time

About the Role:

We are seeking a highly skilled and compassionate Mental Health Case Manager to join our team at Y.A.P.A. Apartment Living Program, Inc. As a key member of our multidisciplinary team, you will play a vital role in supporting individuals with serious mental illness, co-occurring substance use disorder, and/or dual diagnosis of SMI and IDD.

Key Responsibilities:

  • Develop and implement treatment plan goals and targets for members in collaboration with the multi-disciplinary team.
  • Participate in crisis management, program activities, and provide direct oversight for all members.
  • Work closely with members on goal attainment and support members as they transition into less structured living arrangements.
  • Collaborate with admissions to support the admission and acclimation of new members into the program setting.
  • Complete Incident Reports in accordance with processes outlined by the Managed Care Organization (MCO), State and Project Transition/ PCS Mental Health Policy and Process.
  • Facilitate/ Co-facilitate all groups as assigned and complete documentation.
  • Support with transporting members to appointments per the directive of the Program Director.
  • Support with observation of member drug and alcohol screenings and document observations (if applicable).
  • Participate in phone coaching/ crisis management process, which includes (but is not limited to): orienting member and family to phone coaching process, carrying and responding to coaching phone calls on days assigned, and providing coverage for staff callouts.
  • Support members with links to services within the community, complete family contacts for assigned members per requirements, ensure all members have an emergency contact documented, and ensure all consents are completed and updated yearly.
  • Review all member's Advance Directives annually and support members with activities of daily living, including daily oversight and coaching of daily living activities, observing member self-administration of medication, and supporting with the development of socialization/ communication skills, conflict resolution, de-escalation skills, and utilization of crisis supports.
  • Support with meal planning, menu development, food shopping and meal preparation, encourage and support health and home safety practices, support with navigation of public transportation services, and completion of residential roving and checklist to ensure safety.
  • Support with Discharge Member Follow-Up, complete continuing educational requirements as aligned with regulatory compliance, attend individual supervision sessions and program meetings as scheduled by direct supervisor, and ensure documentation of all member engagements is completed within 24 hours.

Requirements:

  • High School Diploma with 3 years experience in the Mental Health, Behavioral Health or Drug and Alcohol field or Associates degree with 2 or more years experience in the Mental Health, Behavioral Health or Drug and Alcohol Field or High School Diploma/ Associates degree and 1 year experience at Project Transition/ PCS Mental Health.
  • Excellent communication, interpersonal, organizational and time management skills.
  • Demonstrated ability to work as a part of a multi-disciplinary team.
  • High energy individual with strong work ethic and ability to multi-task.
  • Must be able to work in a self-directed manner.
  • Ability to maintain confidentiality.

What We Offer:

  • Paid Time Off
  • Health Insurance available within 60 days of hire
  • Company Paid Life Insurance
  • STD/LTD
  • Dental Insurance
  • Vision Insurance
  • Health Spending Accounts
  • Able to participate in company 401K after 6 months of hire
  • Company 401K match up to 3%

We are an equal opportunity employer and welcome applications from diverse candidates.

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