Unified Communications Support Manager
2 weeks ago
Vibrant Emotional Health is seeking a highly skilled Unified Communications Support Manager to oversee the design, implementation, and administration of contact center technologies across our network. As a key member of our IT team, you will lead a team of support engineers and collaborate with diverse stakeholders to deliver high-quality services and support.
Key Responsibilities:- Provide technical guidance to operations teams on contact center solution design
- Develop and implement technology strategies for telecom operations, working closely with the Unified Communications director
- Manage third-party vendor relationships and services with telecommunications partners
- Collaborate with IT leadership to identify and implement cost-effective, leading solutions for unified communications
- Manage team member development, setting and achieving goals, and driving best-in-class customer service
- Deploy, monitor, troubleshoot, and optimize UC systems (voice, video, chat/sms)
- Document functional and technical requirements for unified communication platforms
- Provide technical assistance with software upgrades on existing unified communication systems
- Strong experience with voice applications and contact center services
- Knowledge of IT industry environment and business needs
- Experience supporting large-scale network implementations and upgrades
- Excellent communication and interpersonal skills
- Proven ability to manage and lead cross-functional teams
- Demonstrated experience in resource allocation and workload management
- Bachelor's Degree in Computer Science/Engineering or equivalent work experience
- 10 years of experience in IT telecommunications, with 2-3 years in management roles
- 4 years supporting customer-facing platforms
- Experience administering VOIP systems and supporting ACD, IVR/ASR systems
Vibrant Emotional Health offers excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K. We also offer 4 weeks' vacation and a positive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. We encourage you to think broadly about your background and skill set for the role.
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