Team Leader

3 days ago


Charlotte, North Carolina, United States MOD Super Fast Pizza, LLC Full time
About MOD Super Fast Pizza, LLC

At MOD, we're committed to creating a world that works for everyone. Our purpose is to make a positive impact on the lives of our employees and the communities we serve.

Job Summary

We're seeking a skilled Team Leader to join our team. As a Team Leader, you'll play a key role in driving overall store operations and setting the tone for our MOD experience. You'll be responsible for coaching, inspiring, and demonstrating the MOD way, while ensuring all stations, product, and equipment meet our quality standards.

Key Responsibilities
  • Lead by example, embodying MOD values and behaviors, and providing exceptional customer service.
  • Coach Shift Captains to maintain a positive and energetic atmosphere during shifts.
  • Train and coach Squad members on all aspects of store operations.
  • Ensure all stations, product, and equipment are clean, well-maintained, and meet quality standards.
  • Manage cash handling functions and inform the General Manager of performance issues.
Requirements
  • Minimum 6 months of experience in a Shift Captain position or 1 year of supervisory experience in a retail store or restaurant.
  • Proven ability to lead, coach, train, and motivate front-line employees.
  • Ability to think strategically and act tactically.
  • Ability to stay calm and focused in busy restaurant operations.
Preferred Qualifications
  • Demonstrated service leadership style and presence.
Working Conditions

This role requires the ability to work in an open kitchen environment, rotating between front and back of house. You must be able to walk, bend, twist, reach, stoop, kneel, crouch, carry, push, and pull objects weighing up to 50 pounds. You must also be able to operate hand-held appliances, sharp knives, and various kitchen equipment.

This job description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization. MOD is a fair chance employer.


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