Customer Service Ambassador

2 weeks ago

Asheville, North Carolina, United States Navy Times Full time
About the Role

We are seeking a highly skilled and customer-focused Luxury Customer Service Representative to join our team at Percepta. As a key member of our Jaguar Land Rover Concierge team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our luxury clients.

Key Responsibilities
  • Provide customized, effortless experiences to luxury customers through phone interaction, ensuring a high level of satisfaction and loyalty.
  • Build rapport and anticipate customer needs through authentic connection and curiosity, owning the customer experience from start to finish.
  • Promptly process and answer/resolve customer inquiries, concerns, or technical questions, utilizing job aids, research, and existing desktop solution tools to ensure service level metrics are achieved.
  • Understand and utilize technology, scripts, and product knowledge to provide accurate and efficient solutions to customers.
  • Partner with other vendors as necessary for troubleshooting and resolution, ensuring seamless customer experiences.
  • Research and resolve billing or payment issues, ensuring accurate and timely resolution.
  • Log customer contacts into the CRM tool, maintaining accurate historical records and follow-up documentation.
  • Utilize additional resources and escalation points to find solutions for basic to intermediate level issues, recommending changes to departmental policies and procedures as needed.
  • Attend team and one-on-one meetings, focus groups, and training sessions as scheduled, staying up-to-date on industry trends and best practices.
Requirements
  • High school diploma required; Associates or bachelor's degree is a plus.
  • 1-2 years of experience in customer service, training, public relations, sales, or marketing.
  • Previous experience supporting customers through phone interaction preferred.
  • Experience or interest in working with technology is preferred.
  • Strong customer service skills, with the ability to think creatively and make decisions to drive customer loyalty.
  • Solid computer skills, internet-savvy, and experience using CRM software.
What We Offer
  • Competitive pay rate of $17.25 per hour.
  • Health, dental, vision, and life insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation, sick time, and paid holidays.
  • Tuition reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).
About Percepta

Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect a culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation.

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